Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

The Senior Manager, Business Intelligence will play a critical role on the Analytics Platform and Solutions team. This team develops and maintains Upwork's data infrastructure, data warehouse, and business intelligence solutions, empowering our data community to drive the business forward.

The main responsibility of this role will be to own the implementation and management of BI tools and processes for our internal data users. With the immense amount of data inherent to a two-sided marketplace, it is critical for new and existing team members to be able to explore, understand, and leverage data in an efficient manner. This role will get the opportunity to partner across several domains and technologies to enable teams to be as productive as possible.

Responsibilities:

• Lead a small team to drive self-service of business intelligence across the company within Looker and/or other tools
• Create and execute against a roadmap that identifies our BI needs and solution requirements based on our company vision and priorities
• Maintain a clean and user-friendly Looker instance by maintaining a governed semantic layer and LookML logic
• Manage major processes within our Looker instance including feature releases, development lifecycle, migrations, content management, audits, and more
• Enforce scalable best practices among developers and end users through automation and training
• Coordinate with multiple department leadership teams and internal stakeholders to continually assess BI needs and turn them into actionable programs
• Partner with our training manager to keep our BI training programs up to date
• Help evaluate new and existing technologies

What it takes to catch our eye:

• Strong communication skills and the ability to present complicated technical information in an easy-to-understand way
• Deep business intelligence knowledge and experience across multiple platforms (i.e. Looker, Tableau, PowerBI, etc)
• Expertise in working on both sides of the business analysis divide, between data engineers writing scripts and stakeholders looking for business performance insights
• Expert-level SQL knowledge
• Hands-on experience with modern business intelligence, ETL, and data warehousing technologies a plus

The annual base salary for this position in California and Washington ranges from $151,000 - $240,750. The range displayed reflects the minimum and maximum salary for this position in California and Washington, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States. 

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. And oh yeah, we’ve also got amazing benefits - including medical insurance for you and your family, unlimited PTO, 401(k) with matching, 12 weeks of paid parental leave, and a generous Employee Stock Purchase Plan. Check out our Life at Upwork page to learn more about our benefits and the employee experience.

Check out our Careers page to learn more about the employee experience.   

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.