Shippo
San Francisco
51-200 employees
We help eCommerce merchants grow by empowering them with the #1 shipping solution tool needed to save time and money.
Prior Listings
Senior/Principal Product Manager - Shipping Intelligence
Senior/Principal Product Manager - Shipping Intelligence
This job is no longer open
Before you read on, take a look around you. Chances are, pretty much everything you see has been shipped, often multiple times, in order to get there. E-commerce and parcel shipping volumes are exploding but so are customer expectations about shipping speed and cost. Managing shipping and logistics operations to meet increasingly exacting demands is an extremely hard endeavor, especially for SMBs who can be left in the dust by larger and far more sophisticated competitors. But this does not have to be so.
At Shippo, our goal is to level the playing field by providing businesses with access to shipping tools and terms that would not be available to them otherwise. We lower the barriers to shipping for businesses around the world, and move shipping from a pain point to a competitive advantage.
Through Shippo, e-commerce businesses, from fast-growing brands to mom-and-pop shops are able to connect to multiple shipping carriers around the world from one API and dashboard, and seamlessly run every aspect of their shipping operations, from checkout shipping options to returns.
Join us to build the foundations of something hard yet meaningful, roll up your sleeves, and get important work done everyday. Founded in 2013, and funded by top-tier investors like D1 Capital Partners, Bessemer Venture Partners, Union Square Ventures, Uncork Capital, VersionOne Ventures, FundersClub, we are a fast-growing and proudly distributed Unicorn with hubs in San Francisco and Austin. We are also featured in Wealthfront’s Career Launching List and Forbes’ Cloud 100 list of fast growing startups.
We are working on a generational opportunity to create the shipping and fulfillment layer for e-commerce, transforming this industry in a similar way to how Stripe has revolutionized Payments, and Twilio has communications. We believe that data will play an essential role in that transformation for our customers (merchants), both in helping them to create efficiencies in their operations and in empowering them to better support their end customers (consumers). Shippo sits at the nexus of several critical data sources -- including online store and consumer purchase data, carrier data like on-time delivery rates and transit time, and fulfillment process data across millions of orders and billions in GMV -- so there are endless opportunities to create value for our merchants and for the industry.
This is a new group at Shippo so we are looking for an entrepreneurial product leader who is excited about owning a critical pillar of our product strategy from scratch. Your core focus will be delivering a product strategy that creates value for our customers and partners. We are a product team that is scaling rapidly, and you'll be partnering with many other product managers and product leaders to deliver your strategy, so the ability to influence without direct authority is essential. This is a unique "zero to one" product opportunity to create and deliver a product strategy that could change an industry.
Responsibilities
- Create and lead the product strategy and roadmap for the Shipping Intelligence pillar of our product strategy
- Perform primary and secondary user research to understand customer and partner needs and inform product roadmap
- Partner with Shippo R&D team members (Product Managers, Data Engineers, Designers, Developers) to understand requirements and constraints to develop our data platform and data products for our customers.
- Define key qualitative and quantitative metrics and use them to identify opportunities for innovation and measure the impact of product launches.
- Own and be accountable to the end-to-end success of your product or product area from strategy through execution.
- Develop strategic products that leverage the Shippo's vast real-time shipping data to enhance customer value
Requirements
- 7+ years as a Product Manager, including 3+ years managing SaaS products
- Experience building platforms and incorporating requirements from application/experience product teams – Ideally building a product or service from the ground up (zero to one)
- Understanding of data science and experience launching ML-driven products is desirable
- Comfortable in ambiguity and complexity and able to translate that into clarity and achieve goals
- E-Commerce and Logistics background is a big plus
- Bachelors or Masters's degree in a technical field or equivalent professional software engineering experience
Benefits and Perks
Medical, dental, and vision healthcare coverage for you and your dependents. Pets coverage is also available!
Flexible policy for PTO and work arrangement
2 weeks shut down during summer and winter
3 VTO days for ShippoCares volunteering events
$2,500 annual learning stipend for your personal and professional growth
Charity donation match up to $100
Fun team events outside of work hours - happy hours, “escape room” adventures, hikes, and more!
This job is no longer open