About data at Headway

Building a new mental healthcare system at Headway is only possible because of the insights and leverage that data can provide. The data team at Headway is a small but mighty team designing the infrastructure, implementing pipelines, and driving the analytics and insights to build that future (and have a fun time while doing it!). The data team is a partner to everyone at headway, educating people about data, data quality, data meaning, and data intricacies. 

Functions of data at headway:

• Product Analytics: understands how users interact with our product so we can deliver better user experiences. 
• Data Analytics deploys an understanding of our business and delivers insights to operate it more effectively
• Data Science & Machine Learning: delivers data as a product to power our intelligent therapist-matching, as well as our smart-survey technologies.
• Data Engineering: engineers the data infrastructure needed for analytics and data science.

About the role

We are seeking an experienced Senior Product Analyst to join our growing Data team. You will be responsible for product analytics needs across the organization, working with product team leads to define KPIs and dig deep into data that enable better decision-making. You’ll also help support the relationship between the Data team and the rest of the organization through training and development, empowering team members to utilize a growing suite of self-serve analytical tools, and evangelizing product analytics best practices and concepts. If you are a self-starter, excited about building a data-driven culture, and motivated by making an impact, then you may be a good fit for this role.

You will: 

• Become a trusted strategic partner to our Product, UX and Engineering teams, and work with them to define product analytics requirements, identify important questions, and help answer them with data
• Collaborate with Analysts, Data Engineers, and the wider EPD team to model data in a scalable way
• Work with leads across the company to define product metrics and contribute to a data dictionary

What will make you successful:

• 5+ years of experience using data to solve real world problems and drive decision making within product, UX, Engineering and growth teams
• High proficiency with SQL, Python and Excel, and experience managing a modern BI tool like Looker, Foundry, or Amplitude
• Opinions about product analytics and understand how your product recommendations drive user outcomes
• Experience developing and documenting data models, data science tools or predictive analytics 
• Exceptional data storytelling abilities, as well as the ability to articulate technical information to a non-technical audience
• Inherent curiosity and analytical follow-through - you can’t help but ask “why?” and love using data and logic to explore potential solutions
• A self-starter mentality with the ability to prioritize, meet deadlines, and identify opportunities with limited oversight
• Operating in a team-first environment with excellent collaboration and communication skills
• You are motivated by our mission. We are working to solve the biggest problems in mental health care today (access and affordability.

Our interview process

After you apply to Headway, here are some details of what to expect during the interview process.

• Initial screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background.
• First round: You'll meet with members of the data team for technical interviews and to learn more about the analytics at Headway.
• Final rounds: You’ll meet several more team members for technical and non-technical interviews and leave with a fuller picture of what it’s like to work at Headway.
• References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!