Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

Upwork's Sales Operations team strives to be a trusted, proactive and collaborative partner to the Enterprise teams; equipping them with the tools, learning, operational processes and data-driven insights to inform organizational strategy and execute to their potential. We always consider the full picture and are deliberate in seeking out the right path to success throughout the sales process.

In the Sr. Sales Operations Analyst role for the Expand Sales team, you will closely partner with the Account Management Sales team and other key Expansion partners to operationalize and accelerate processes and programs supporting growth initiatives. This role has a high degree of autonomy in a dynamic environment and requires a deep understanding of the business to design and implement the right solutions at the right time increasing sales productivity, program team collaboration, and ultimately growth.

This role reports to Senior Manager, Sales Operations.

Your Responsibilities:

• Develop strong, collaborative relationships with key business partners including: Sales Leaders, Customer Success, Sales Training, Marketing, and Sales Finance teams
• Process design, optimization and documentation to:
  • Support the effective execution of Upwork's Enterprise sales strategy
  • Enable program team collaboration across the user and customer journey
  • Identify and collect relevant process metrics to understand compliance and success
  • Build and support an effective territory management program designing optimal Account Portfolios and supporting insights
  • Assist in operationalizing the expansion business pipeline and forecasting framework
  • Support key "run the business" efforts including Salesforce.com report and dashboard builds, deriving insights from internal BI tool, and maintaining the integrity of CRM data leveraging tech stack and 3rd party data providers

What it takes to catch our eye:

• 5+ years of Sales or Revenue Operations experience 
• Candidates with Enterprise/B2B sales or talent/staffing industry experience preferred
• Experience working with broader customer facing teams e.g., customer success, implementation, solution architects, and business development
• Proven ability to effectively design and implement processes and programs within a sales organization
• Proficient in Salesforce.com reporting and functionality
• Familiarity using data visualization tools such as Tableau, Domo, Power BI to derive insight
• Self starter, anticipates needs and proactively coordinates communication efforts

The annual base salary for this position in California and Washington ranges from $81,000 - $141,000 . The range displayed reflects the minimum and maximum salary for this position in California and Washington, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.

Come change how the world works.

At Upwork, you'll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States.

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.

Check out our Careers page to learn more about the employee experience.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.