Bolt
San Francisco
501-1,000 employees
Connecting retailers and millions of shoppers in a unified cross-brand network.
Sr. Manager, Merchant Analytics
Sr. Manager, Merchant Analytics
This job is no longer open
Bolt’s mission is to democratize commerce by making online buying easy, trusted, and consistent for millions of happy shoppers. Read more about our mission in our manifesto. We believe that every retailer will need ecommerce to power their business in the future, and to do that effectively they need Bolt.
Bolt is hiring a Sr. Manager, Merchant Analytics to lead our Merchant Analytics team. Reporting to the Director, Customer Insights & Analytics, this role requires strategic thinking and hands-on execution to derive insights and implement scalable programs. The Sr. Manager will be expected to have a deep understanding of Bolt’s merchant data and be able to create complex queries to gain insights.
This team supports Customer Success Managers by leveraging storytelling with data to prove the value of Bolt to merchants. This is also a cross-functional role where the Sr. Manager will be expected to influence and support initiatives across the entire Go-to-Market function. The role will also require attending calls/meetings with key customers from Mid-Market to Strategic accounts.
Sample projects include:
Developing, from start to finish, merchant dashboards/reporting for internal and external audiences
Operationalizing quarterly merchant analytics, insights and presentations
Uncovering new merchant insights through data exploration to be included in marketing collateral such as this eBook
Bolt is truly a unique place where you can be part of a collaborative team and have a strong impact on how things get done. See how Bolt is moving forward with its Conscious Culture and the four-day work week.
Responsibilities:
- Manage and lead a team of data analysts, offering coaching and hands-on execution
- Utilize convincing storytelling with data in order to show the value of Bolt and to provide actionable recommendations to customers
- Synthesize external industry data with internal analytics for a more holistic view of the Customer’s business
- Spearhead the evolution of the Merchant Analytics dashboards and manage the analytics tools used by the Customer Experience team
- Benchmark account performance and understand key account trends to proactively suggest actions through data-based recommendations
- Build cross-functional relationships (Marketing, Sales, Product, RevOps) and support ad hoc analyses needed
- Help drive the strategic vision for the team, including quarterly projects and goals
- Promote a culture of collaboration, communication, growth, and results
Requirements:
- BA degree in a quantitative field (Economics, Statistics, Mathematics, etc)
- 6+ years of relevant experience. Relevant roles would be in Management Consulting, Strategy & Analytics, Business Intelligence, CE Operations, or Revenue Operations.
- Prior experience managing individual contributors
- Strong experience with SQL, BI tools (Looker, Metabase, QuickSight, Google Sheets), and forecasting/modeling
- Proficient in statistical techniques and concepts (regression, power analysis, clustering, etc.)
- Experience with data warehousing, data pipelining solutions a plus
- Ownership mentality; ability to manage projects end to end with little oversight
- Excellent communication skills - ability to tell stories with data and present to a non-technical audience
- Experience in tiered analytics offerings (i.e. free vs paid) is a plus
- Experience in eCommerce or FinTech is a plus
This job is no longer open