Description
Company: Oak Street Health
Title: Associate, Patient Experience, Analytics & Insights
Location: Treehouse, Remote
Role Description:
The Associate, Patient Experience Analytics & Insights will play a critical role in leveraging analytics and strategic thinking to better understand our patients’ experience. The Patient Experience Analytics & Insights team endeavors to utilize a data-driven approach to identify and recommend the best opportunities to improve patient retention and experiences, to deliver an Unmatched Patient Experience.
This is an exciting opportunity to dig into a variety of data sources, including qualitative patient feedback and operational metrics linked to experience, to develop a comprehensive understanding of patient experience for the organization. This individual will join a growing Patient Experience team at Oak Street Health, with many opportunities to collaborate cross-functionally with teams to include Population Health and Growth.
Core Responsibilities:
Assist with building a new program of experience analytics, to inform data-driven decision-making and initiative development
Contribute and assist Analytics Manager in progressing key patient experience initiatives, including organizational monthly/quarterly insights dashboards & reports, ad-hoc analyses, & predictive analytics
Collaborate cross-functionally within Patient Experience, as well as with Growth, Population Health, Data/BI, and clinical team members to execute initiatives
Develop materials, which may include dashboards and/or slides, to lead discussions with key organizational leaders: Present data and analysis in a clear and concise manner, to showcase the aggregate picture and convey insights from customer experience and operational metrics
Manage and progress against project timelines, keep project plans updated, maintain program governance
Other duties as assigned.
What are we looking for?
Bachelor’s degree required, preferably with a quantitative major (e.g., Business, STEM, economics, statistics)
1+ years of experience in an analytical role strongly preferred
Analytical and strategic thinker who is intellectually curious
Strong proficiency in Excel
Prefer experience with Alteryx, SQL, Tableau or other programming languages/tools
Strong written and verbal communication skills; ability to influence decision-making at many levels of leadership
Effective, collaborative and flexible team player, a motivated self-starter
Demonstrated attention to detail, experience leveraging data/analytics to solve problems, excellent decision-making skills
Interest, experience, and/or passion for healthcare and value-based care a plus
US work authorization
Someone who embodies being “Oaky”
What does being “Oaky” look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.
Oak Street Health Benefits:
Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health