Associate, Patient Experience Analytics & Insights

Associate, Patient Experience Analytics & Insights

This job is no longer open


Company: Oak Street Health

Title: Associate, Patient Experience, Analytics & Insights

Location: Treehouse, Remote

Role Description:

The Associate, Patient Experience Analytics & Insights will play a critical role in leveraging analytics and strategic thinking to better understand our patients’ experience. The Patient Experience Analytics & Insights team endeavors to utilize a data-driven approach to identify and recommend the best opportunities to improve patient retention and experiences, to deliver an Unmatched Patient Experience.

This is an exciting opportunity to dig into a variety of data sources, including qualitative patient feedback and operational metrics linked to experience, to develop a comprehensive understanding of patient experience for the organization. This individual will join a growing Patient Experience team at Oak Street Health, with many opportunities to collaborate cross-functionally with teams to include Population Health and Growth.

Core Responsibilities:

  • Assist with building a new program of experience analytics, to inform data-driven decision-making and initiative development

  • Contribute and assist Analytics Manager in progressing key patient experience initiatives, including organizational monthly/quarterly insights dashboards & reports, ad-hoc analyses, & predictive analytics

  • Collaborate cross-functionally within Patient Experience, as well as with Growth, Population Health, Data/BI, and clinical team members to execute initiatives

  • Develop materials, which may include dashboards and/or slides, to lead discussions with key organizational leaders: Present data and analysis in a clear and concise manner, to showcase the aggregate picture and convey insights from customer experience and operational metrics

  • Manage and progress against project timelines, keep project plans updated, maintain program governance

  • Other duties as assigned. 

What are we looking for?

  • Bachelor’s degree required, preferably with a quantitative major (e.g., Business, STEM, economics, statistics)

  • 1+ years of experience in an analytical role strongly preferred

  • Analytical and strategic thinker who is intellectually curious

  • Strong proficiency in Excel

  • Prefer experience with Alteryx, SQL, Tableau or other programming languages/tools 

  • Strong written and verbal communication skills; ability to influence decision-making at many levels of leadership

  • Effective, collaborative and flexible team player, a motivated self-starter 

  • Demonstrated attention to detail, experience leveraging data/analytics to solve problems, excellent decision-making skills 

  • Interest, experience, and/or passion for healthcare and value-based care a plus 

  • US work authorization

  • Someone who embodies being “Oaky”

What does being “Oaky” look like?

  • Radiating positive energy

  • Assuming good intentions

  • Creating an unmatched patient experience

  • Driving clinical excellence

  • Taking ownership and delivering results

  • Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.

Oak Street Health Benefits: 

  • Mission-focused career impacting change and measurably improving health outcomes for medicare patients

  • Paid vacation, sick time, and investment/retirement 401K match options

  • Health insurance, vision, and dental benefits

  • Opportunities for leadership development and continuing education stipends

  • New centers and flexible work environments

  • Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.

Learn more at

This job is no longer open
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