The Black Tux is reinventing formal wear so people can show up at their best on the days that matter most. We design and manufacture modern rental suits and tuxedos that actually fit—made of 100% wool, ordered online, and delivered for free.
The Business Analyst will join our customer experience organization and have a proven track record of managing customer service software, including setting up agent processes, flows and building reporting. The selected candidate will be responsible for performance analysis, reporting, forecasts, and tool support within the organization. Candidates must have the experience to develop and implement processes that improve program effectiveness and increase efficiencies.
Ultimately, we are looking for an engaging, ambitious, self-starter that brings high operational aptitude and deep customer centricity to enhance our customer experience organization.
We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.
Our people are the most important asset to us. Our benefits, perks, pay and culture reflect this in every decision we make. If you want to learn more about us, check out our Culture Book.