Prior Listings
Compliance Analyst
Compliance Analyst
This job is no longer open
The Black Tux is reinventing formal wear so people can show up at their best on the days that matter most. We design and manufacture modern rental suits and tuxedos that fit—made of 100% wool, ordered online, and delivered for free.
We are looking for a Compliance Analyst to support our US-based Customer Experience associate team and establish quality-based processes and procedures. The primary task of the Compliance Analyst is auditing, monitoring, and providing actionable insight and feedback to associates and the CX department. The Compliance Analyst will gather and document information to help improve associate performance and drive process improvement throughout the organization.
Ultimately, we’re looking for a solid addition to our team, someone with a professional demeanor and excellent communication & interpersonal skills.
What You'll Do
- Develop internal auditing tools and conduct internal audits and reports
- Determine data-driven solutions and implements quality improvement plans
- Assess the performance of our associate engagements with our existing and potential customers
- Efficiently responds to problems and identifies opportunities to improve processes and procedures
- Monitor and evaluate customer care interactions, including emails, phone calls, and chats
- Provides actionable feedback and data to various internal support groups
- Prepares and analyzes internal quality reports
- Recommends and monitors preventative and corrective actions to ensure that quality assurance standards are achieved
- Compile and analyze statistical data and provide insights on trends and patterns
- Investigate customer complaints and product issues
- Audits engagement reviews to ensure streamlined scoring across all teams
- Partners with the team to provide training or coaching interventions to improve quality metrics
Who You Are
- 2-3 years relevant experience
- Detail obsessed and curious to discover business, process, learning gaps, and opportunities
- Customer service, training, or quality assurance experience
- Recognize opportunities for improvement and can quickly determine if associate feedback is needed or more significant process changes are warranted
- Excellent verbal and written communication skills
- Ability to provide constructive feedback in a positive manner
- Strong time-management and organizational skills
- Ability to adapt to changes in the project and team demands for the needs of the business
- Work effectively in a remote team environment Must be a self-motivator and self-starter
- Exceptional listening and analytical skills
- Project Management systems knowledge
- Can build complex data reports and KPI dashboards
- Can create training videos, or modules
Benefits and Perks of Working at The Black Tux
- We pay people equally and based on market compensation data
- We provide a 401(k) plan through Betterment Our full-time employees receive stock options and have a stake in the company.
- We provide our full-time employees with Evergreen stock option grants every 2.5 years.
- Our Health, dental and vision plans are competitive, and we cover 100% of employee coverage and 50% of dependents.
- Open vacation time
- Monthly cell phone reimbursement
- Daily commuter reimbursement
- Dog-friendly HQ
- Complimentary dry cleaning & tailoring services
- TBT Women’s Group
- TBT Diversity and Inclusion Group
- Weekly catered lunches
- Paid maternity and paternity leave
- Stocked Kitchen & pantry
- Apple equipment or whatever you need to be productive
- Monthly employee events and training
- Free suit rentals
We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.
Our people are the most important asset to us. Our benefits, perks, pay, and culture reflect this in every decision we make. If you want to learn more about us, check out our Culture Book.
This job is no longer open