[This position may be based remotely. You must be able to work from home and align with Pacific time working hours as needed.]

The Role 

Brightloom is creating an entirely new category of software-as-a-service for consumer brands -- the Customer Growth Platform. This first-of-its-kind platform enables automated digital engagement and personalized loyalty programs to transform customer experiences while delivering predictable and repeatable lifetime value growth for brands.  

As a Customer Data Analyst supporting our Brand Success team, you will leverage industry standard and leading edge tools and techniques to infuse data and insights into all aspects of the customer journey with Brightloom. You will use your passion for data-driven problem solving to derive data, structure problems, and develop actionable insights. You will leverage your business acumen and curiosity to learn about our brands’ businesses and apply insights towards understanding customer behavior and uncovering drivers of marketing performance and opportunities. You will articulate and own brand needs and capabilities to help ensure data-driven decisions and personalized insights are delivered to our brands. Along the way you will also contribute to our core product and platform capabilities to ensure the work you do can be reused and available to our rapidly growing customer base. 

What You’ll Do

• Develop Insights. You will work with our Sales, Brand Success, and Strategy teams to analyze data, derive insights, and propose effective data driven strategies for our brands. 
• Storytell with Data. You will construct brand-specific narratives that apply data collection, business intelligence, and advanced analytics to ensure that insights are converted to easily consumable action items for go-to-market strategies. 
• Customer Obsession. You’ll become an expert on the inner workings of both Brightloom and client data to ensure a clear path to scalably maximizing customer ROI. 

About You

• The ideal candidate has a passion for understanding customer behavior and deriving data-driven insights to generate customer loyalty and retention.  
• 2+ years of experience working with customer and marketing data and/or analytics.

• BA/BS in a quantitative discipline such as Statistics, Mathematics, Data Science, or Computer Science; experience can be substituted for a degree if applicable. 
• You are highly analytical, detail oriented and comfortable using data to deliver insights and support decision making.
• You are a storyteller who uses data, visualization, and insights to communicate clearly and precisely through written documents, presentations, spreadsheets, and data visualization tools.
• You have a passion for learning and an innate curiosity that drives you to ask and answer complex questions by following an empirical approach.
• You are a collaborative self-starter who prioritizes, manages, and executes work independently.
• You are good at balancing the need for speed against holding a high bar for the accuracy and precision of your work.
• You have strong skills using SQL (required) and Python (bonus) to transform messy data of varying sources and formats to use for data analysis. 
• This role requires a comfort level and proficiency with working with industry standard tools for analysis and reporting including Databricks (or similar), Tableau (or similar), as well as tools for sharing results including Excel, Powerpoint, and data visualizations. 
• You have excellent verbal and written communication skills. You are comfortable and effective at conversing with and presenting to customers.

Bonus Points

• You have experience in communicating with and presenting to stakeholders of a diverse nature, including Sales and Customer Support.
• You have familiarity with marketing analytics and supporting marketing strategy for customers.
• You are passionate about working in the restaurant and retail technology space. 

About Us:

At Brightloom, we are working to create meaningful relationships between people and the brands they love. Our Customer Growth Platform (CGP) offers a first-of-its-kind SaaS approach to automated AI-driven, predictive personalization. Previously, these types of capabilities were exclusive to larger brands who have entire teams of people focused on marketing and customer analytics. The CGP is built upon proprietary models that show and tell brands what to do next, so they don’t have to hire teams to build models, guess at rules, run experiments, and then interpret the results. The CGP models do this work, so the marketer doesn’t have to. We’re obsessed with taking something that’s really hard, complicated, and expensive and turning it into a service that’s simple and affordable for all consumer brands, not just industry leaders. 

What We Offer:

• Fun, creative and collaborative remote work environment 
• Wellness Wednesday- weekly afternoon of flex time to be offline/meeting free
• Frequent remote and in-person events to keep you connected, including all company gatherings (fun, multi-day destination events) three times a year.
• Competitive pay and equity/stock options
• Health, Dental & Vision Insurance Coverage
• Pet Insurance
• Life Insurance, Short-Term Disability, Long-Term Disability
• Phone/Internet Reimbursement 
• Home Office Refresh Reimbursement 
• Employee Assistance Program
• Flexible Spending Account & Health Savings Account
• Flexible Time Off + 14 company-paid holidays
• 401(k)

Building a diverse and inclusive workplace is a core tenet of our culture. Brightloom is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.