The Role 

Brightloom is creating an entirely new category of software-as-a-service for consumer brands -- the Customer Growth Platform. This first-of-its-kind platform enables automated digital engagement and personalized loyalty programs to transform customer experiences while delivering predictable and repeatable lifetime value growth for brands.  

As a Sr. Staff Data Scientist on our Customer Growth Platform, you’ll create and develop predictive models, such as customer lifetime value models, personalized product recommendations, and more. You’ll also may work as part of a team to develop real-time optimization algorithms that use customer data as a feedback loop. Alternatively you might help develop our experimentation framework--we are a startup with lots of interesting data science projects to go around.

The senior staff level indicates you’ll be a leader within the data science group. You’ll be expected to help make key decisions on data science strategy, and mentor the more junior data scientists on the team. You’ll have a broad area of influence within the company and will be relied on to voice your thoughts as needed. That said, despite your high level you’ll be an independent contributor--you’ll get to focus on creating innovative data science products and not managing.

What You’ll Do

• Develop innovative data science methods. Because of our company size, you’ll be the first data scientist tackling projects no one has looked at before. You’ll need to do analyses to understand the problems, and then create solutions that can be put into production by the engineering team. Your methods need to be robust and scalable for real customers.
• Incrementally improve existing data science methods. You’ll be working on a team that is quickly developing a whole suite of models. As a senior staff engineer, you’ll be expected to step in when these models have issues and devise solutions for them.
• Writing code that can be put into production. The data science team writes packages that are directly called by the engineering team. You should be comfortable with model software development methods like unit testing and git.
• Mentoring junior data scientists and creating team infrastructure. You’ll help more junior data scientists with best coding practices and modeling techniques. You’ll also help build the team by creating processes and documentation to make the work more consistent.
• Communicating and collaborating with non-data scientists. You’ll constantly be working with stakeholders who are not data scientists--from software engineers to designers you’ll need to share data science insights and use their feedback to alter your work.

About You

• BA/BS in a quantitative discipline such as Statistics, Mathematics, Data Science, or Computer Science, with a MA/MS preferred. Experience can be substituted for a degree if appropriate.
• Demonstrated success using machine learning model development to solve business needs in a corporate environment. You’ve created models that have driven key decision-making insights or have been deployed to production environments
• Expertise in R, Python, Julia, or a different programming language with statistics and machine learning capabilities
• Well versed in data science and machine learning methods. You understand different algorithms and methods for training and testing models.
• Have experience in communicating with stakeholders who are not data scientists

Bonus Points

• Experience with experimental design or optimization
• Have written machine learning code that has been deployed to production environments
• Have mentored or managed junior data scientists

About Us

At Brightloom (formerly eatsa), we are working to revolutionize restaurants through innovative technology and design. We are disrupting an industry worth $900 billion globally with partnerships in North America, Asia, and soon other continents.

Led by our CEO, industry veteran and former Starbucks and J.Crew executive Adam Brotman, our unique, world-class team combines software and hardware engineers, designers, and industry experts to push the boundaries on re-engineering every aspect of the restaurant experience. 

We believe any restaurant brand should be able to engage customers digitally using a seamless combination of mobile, omni-channel ordering and loyalty offerings. Up until now, only a select few brands could afford, or knew how to put together a top-notch digital engagement and ordering platform. With key Starbucks technology components integrated into our platform, Brightloom will now allow any restaurant brand to create their own version of a world-class digital flywheel ecosystem. Brightloom’s configurable technology suite combines convenience (digital ordering channels), personal connection (personalized marketing) and engagement (loyalty) for restaurant brands in today’s new digital era. 

What We Offer

• Fun, creative and collaborative remote work environment 
• Competitive pay and equity/stock options
• Health, Dental & Vision Insurance Coverage
• Life Insurance, Short-Term Disability, Long-Term Disability
• Phone/Internet Reimbursement 
• Home Office Refresh Reimbursement 
• Employee Assistance Program
• Flexible Spending Account & Health Savings Account
• Flexible Time Off
• 401(k)

Brightloom is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.