dbt Labs

Philadelphia

11-50 employees

The makers of dbt. We’re on a mission to empower analysts to create and disseminate organizational knowledge.

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Analytics Engineer

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Customer Success Manager

dbt Labs

Customer Success Manager

Other • Management

This job is no longer open

At Fishtown Analytics, we make data work. Our open-source software, dbt, enables anyone who knows SQL to engineer, document, and test data pipelines. By empowering analysts to work like and with data engineers, dbt drastically increases an organization's ability to model and serve analytics. dbt is already used and loved by thousands of companies and our paid product, dbt Cloud, enables this workflow at scale.

Though dbt Cloud has a healthy freemium subscription base, we also have an enterprise tier for companies that need additional security features. As one of our first Customer Success Managers, you will be responsible for supporting the growth segment of these companies (1-500 employees) and helping to build the framework for customer success management at Fishtown Analytics.

In this role, you can expect to…

Operate as the main point of contact for your customers
Project manage the client onboarding and implementation process
Develop strong relationships with customer’s data and operations teams to anticipate future needs, increase adoption and expand usage within an account
Coordinate with Fishtown Analytics team members to ensure consistent service is delivered and product feedback is properly communicated
Manage the annual renewal process for each customer
Become an expert in dbt
Be an active member of the dbt open source community

We are looking for someone who has...

3+ years experience, preferably in a data analyst or similar role
SQL proficiency. Your experience understanding, troubleshooting and optimizing SQL queries will be a key to your success in this role
An equal love for long-term customer relationship building, fielding technical questions and investigating solutions
High attention to detail
Ability to discuss and present complex technical concepts in clear and concise ways to a range of technical and non technical audiences
Excellent verbal, written, and in-person communication skills to interact with multiple levels of an analytics organization (individual developer up to CTO)
Organizational skills to build client relationships while building the processes to better support them
A passion for delivering a great customer experience
Ability to operate in an ambiguous and fast-paced work environment with integrity and accountability
A passion for being an inclusive teammate and involved member of the dbt community

You have an edge if...

You have past experience in a customer-facing role such as customer success manager, technical account manager, engagement manager or similar
You have prior experience in analytics, ETL/ELT, BI, and/or open source software
You have knowledge of or prior experience with dbt (!)

Compensation:

Salary: $80k - $100k base + 30% incentive compensation ($104k - $130k OTE)
Equity: .02-.05%
Benefits: Unlimited vacation, 401k w/ 3% guaranteed contribution, excellent healthcare, and paid parental leave

What to expect in the hiring process:

Introductory phone interview with the Head of Customer Success Management (45 minute Zoom call)
After that we’ll ask you to complete a set of tasks that will take 1-2 hours to complete. The gist of the exercise will be to write out responses to some common customer scenarios, work through some basic SQL coding and query optimization, and prepare for a verbal review of a technical topic on a future call.
Task review the Head of Customer Success Management (30 minute Zoom call)
Potential follow-up interviews with a member of our Sales Team, Director of Customer Success, and CEO (45 minutes Zoom calls)

Fishtown Analytics is headquartered in Philadelphia, PA with a majority-distributed team. This role is open to folks based in the United States.

At Fishtown Analytics, we’re committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds. Whether or not your experience exactly fits the job description above, your passion and skills will stand out and set you apart even if your career has taken some twists and turns. If you are on the fence about whether you meet our requirements, we encourage you to apply anyway!

This job is no longer open