Device42
West Haven, CT
51-200 employees
Device42 is a comprehensive data center and network management software. Loved by organizations around the world for its open APIs and ease of use.
Prior Listings
Customer Success Operations Analyst
Customer Success Operations Analyst
This job is no longer open
Device42 is the most comprehensive agentless discovery system for Hybrid IT available today. Device42 can continuously discover, map, and optimize infrastructure and applications across data centers and cloud, providing accurate views of your IT ecosystem. Device42 intelligently groups discovered workloads by application affinities, dramatically reducing the effort required to create move groups, capturing all communications.
Customers in more than 60 countries including Global 2000 clients and Systems Integrators use these capabilities as they manage and modernize their IT infrastructure and application landscapes and adopt DevOps practices
We are looking for a Customer Success Operations Analyst to support our rapidly scaling Customer Success team. Your main responsibilities will be to drive the effectiveness and efficiency of our Customer Success team. You will report into the VP of Customer Success and will be their trusted partner in executing our renewal process, defining customer success operations, as well as building reporting and conducting data analysis.
What You Have:
- 2-5 years total work experience, with 1-2+ years of relevant CS Ops, Sales Ops, or BizOps experience at a B2B SaaS company (previous experience as a Customer Success Manager or Account Executive a plus).
- An analytical mindset with an aptitude for working with data - Excel / Google Sheets a must; understanding of relational data and data analysis is necessary as well.
- Sales/CSM Tool administration and/or reporting experience – ideally with SFDC and ChurnZero or other relevant tools such as Gainsight, Totango, or ClientSuccess.
- Ability to work independently and drive projects from start to finish in a fast-paced environment.
- Highly collaborative, team oriented, and comfortable driving cross-functional projects.
- Professional writing and communication skills for both customer and executive audiences.
- Attention to detail & organization with a particular love of getting into the details on processes and tools.
What You'll Do:
- Drive renewals and risk forecasting processes and visibility for our non-CSM aligned customers.
- Execute renewal and expansion contracts and quotes for our customer base.
- Define and key CS processes across the Device42 Customer Lifecycle.
- Manage Device42’s ChurnZero instance, including system configuration, external integrations, reports, dashboards and workflows in an administrative role.
- Implement and update CS reports and operational dashboards as the company and team grows and expands.
- Develop internal training materials and process documentation.
- Provide project management for internal Customer Success and Renewals projects and manage day-to-day CS operations (e.g., renewals, reporting and analysis, etc.)
Device42 has experienced consistent year over year revenue growth over the last four years and we continue to hire a team committed to our core values of Radical Honesty, Action Oriented, and Shocking the World. If you have an interest in joining the team, we encourage you to apply!
We are committed to being an equal opportunity employer and believe that strong teams are built from diverse and unique perspectives. If there is anything we can do to improve your recruiting experience, let us know at jobs@device42.com
Device42 is headquartered in West Haven CT with remote team members across the globe including Boston, Denver, Austin, Atlanta, and the UK.
This job is no longer open