About the Role:
As a Data Analyst, you will report to the Senior Manager of Technology Operations. You will lead the maintenance of the Technical support organization’s reporting and data visualization tools. The scope of reporting includes multi tool reporting, Product performance based on both customer feedback and engineering initiatives, as well as Business reporting around sales and users to contextualize support reporting. You will both meet the team’s reporting needs, as well as be a thought partner in data analysis and best practices to ensure we are making the right decisions based on our data. You have the experience of building reporting infrastructure from the group up as well as a passion for working with the business to further refine our data approach. You have experience with contact centers in BPO and/or in house environments.
Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
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