Bullhorn is the global leader in software for the staffing industry. After more than 20 years, more than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space while allowing for new opportunities for over 35% of our employees to advance their careers in 2021.
We are aremote-first organization and over 30% of our employees reside outside the United States. Headquartered in Boston, we also have offices in St. Louis, London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you’re in the area to stop by). Whether you’re local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive work-life balance and use Zoom, Slack, and other tools to stay connected.
As aForecast Analyst, you will fill a pivotal role in the Support Operations team within Bullhorn. You will provide data-driven analysis to our leadership team, offering expert consultation on business decisions, driving efficiency and scalability across the organization. You will own the forecasting, capacity & staff planning activities for Bullhorn Support and act as a liaison between Support Operations and other divisional operations teams, analyzing and communicating the impacts to the demand and capacity models as an effect of program, product and process related changes. You will work closely with Support, Sales, Services, Training, Talent Acquisition & Technical teams, as well as our Finance partners and represent and promote an efficiency-oriented, workforce management point-of-view in all assigned projects.
You should be business and customer focused, able to work with minimal instruction and oversight, and able to deliver high quality outputs in a dynamic work environment with ongoing and overlapping tasks with time constraints.
Why this job is important: The Forecast Analyst plays a pivotal role in ensuring we balance the needs of our customers whilst remaining a budget conscious and efficient Support organization, regularly reviewing current and forecasted volumes by product line and region and taking into account Sales and Financial forecasts impacting the business.
As a Forecast Analyst, a typical day might include:
Develop and maintain forecast models for multiple complex product lines using available data to help leadership make informed decisions
Identify methods for collecting data, performing data analysis, and articulating findings
Developing deep understanding of how the organization operates (e.g. financial performance, and KPIs)Measure the impact of changes in the operations by using data including operational metrics, analyzing the data, and presenting recommendations both in verbal and written formats
Design models to solve business problems and, where appropriate, integration of the insights into operational reporting
Break down complex information into understandable terminology and actionable concepts
Provide insight and analysis to support both strategic initiatives and ad hoc business needs
Support weekly, monthly, and quarterly business reviews covering operational metrics, including performance against stated objectives
Handle multiple tasks and projects simultaneously
Prioritize and own deliverables end to end
Some business travel may be required
This job might be for you if you exhibit these skills:
Strong Excel, google sheets and SQL skills3+ years demonstrated experience in workforce management building and maintaining forecast models3+ years proven experience in conducting analysis and managing initiatives for change
Inquisitive self-starter who can work independently to turn vision into results
Extremely organized and analytical working methods
Proven skills for business problem identification, pattern recognition, data collection and preparation, and independent problem solving
Growth mindset and flexibility when faced with complex challenges
Understand business operations and have a passion for using data to drive better decision making
Ability to effectively partner with diverse work groups
Ability to clearly and precisely present strategic issues and solutions to senior leadership
Comfortable juggling multiple competing priorities
Experience working with data in a blended (front & back-office) contact center environment
Passionate about continuous improvement in business operations
Bonus points for:
Experience with financial modeling
Experience with project management
Experience designing processes to improve efficiencies and data validity/cleanliness
What we offer...
-Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
-Unlimited Vacation
-Mental health benefits (EAP & 98point6)
-Full Access to LinkedIn Learning
-Quarterly paid volunteer days
-Lucrative Employee Referral Program (eligible for prior to your first day)
-Career development opportunities up/across Bullhorn
Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.
We’re looking for real-life humans, each with their own unique set of thoughts, beliefs, cultures, identities, and a background and body that is completely individual. We also love humans who have taken less traditional paths of education and believe that experience and learning come in many forms. Together, all these unique individuals make Bullhorn stronger. If you’re reading this, you’re probably applying for/considering applying for a job with us, and we want you to know that Bullhorn is an equal opportunity employer. For us, that means we always have, and will always, strive to be as inclusive as possible in all aspects of employment and that we do not and will not tolerate discrimination of any kind.