EBANX is a global fintech company that emerged in 2012 with the mission of connecting companies to Latin America, facilitating payments on internacional sites such as Aliexpress, Airbnb, Sony, Spotify, and many others. As we grew, our portfolio also expanded and we went beyond payment methods. Today we offer solutions in local processing for Brazilian companies and different products and services for our final consumers. We are called ebankers and we are changing the way people buy, connect, and live globally. Do you want to join our Big Dream and be part of this team?

We are seeking a Junior Business Operation Analyst to be part of a high growth technology and payments company with a solid track record of delivering high value to our customers. By joining us you will have the opportunity to be a part of our growing Corporate Initiatives Team.

The ebanker will work with the Business Operations Team focused on Strategics Merchants, you will find many opportunities to engage with different business areas (technology teams, fraud prevention, commercial and merchant services) and improve the overall performance of payment solutions offered by EBANX.

As a Jr Business Operation Analyst  you will be responsible for:

• Daily analysis of monitoring alerts, focusing on immediate action in case of reduction of approval rate
• Constant monitoring of all pillars of approval rates with a focus on MERCHANT: approval of acquirers, issuers, BINs, products and divisions: CVV, Card Verify Pre Auth and others
• Have analytical and critical thinking. Understanding a situation and presenting possibilities will be recurrent activities in your daily tasks.
• Constant evaluation of merchants' checkouts, focusing on identifying UX improvements that result in increased approval rates
• Analyze the impact of business rules on merchants results with a focus on implementing improvements
• Monitoring of approval rates on a daily/Weekly/Monthly basis
• Producing Insights based on past performance
• Contribute to creating and tracking action plans and timelines.

Main requirements for this position:

• Data-driven mindset and analytical skills, able to interpret data, identify problems, and come up with constructive solutions.
• Outstanding data driven mindset and problem-solving skills.
• Team player mindset
• Good communication skills, both verbal and written.
• Self-motivated and comfortable operating in a rapidly changing environment.
• Microsoft Powerpoint and Excel skills
• Intermediate-to-advanced English (read, write, speak)

What else would we like to see?

• Experience in Payments Market, E-commerce or Similars
• SQL & BI knowledge
• Storytelling skills
• Desire to see the big picture
• Spanish is a differential

EBANX offers:

• A challenging environment, with opportunities to growth;
• Casual office and dress code;
• Spanish, English and Portuguese classes;
• WAVES - Program of goals and results (variable compensation);
• EBANX Play - Wellness (Gympass, e-Sports, SESC );
• Semi flexible hours (8 hours a day - Monday to Friday);
• Meal Allowance;
• Transportation voucher (if needed);
• EBANX Education: scholarship;
• EBANX Skills: budget for workshops and courses;
• Hello ebanker: psychology, finance and legal orientation.
• Health and Dental Insurance;
• Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics store and more!

Follow us on Instagram and look for the hashtag #ebanxlife to learn more about EBANX's culture.