EBANX is a global fintech company that emerged in 2012 with the mission of connecting companies to Latin America, facilitating payments on internacional sites such as Aliexpress, Airbnb, Sony, Spotify, and many others. As we grew, our portfolio also expanded and we went beyond payment methods. Today we offer solutions in local processing for Brazilian companies and different products and services for our final consumers. We are called ebankers and we are changing the way people buy, connect, and live globally. Do you want to join our Big Dream and be part of this team?

We are seeking a Senior Business Operation Analyst to be part of a high growth technology and payments company with a solid track record of delivering high value to our customers. By joining us you will have the opportunity to be a part of our growing Corporate Initiatives Team.

The ebanker will work with the Business Operations Team focused on Strategics Merchants and Partners, you will find many opportunities to engage with different business areas (technology teams, fraud prevention, commercial and merchant services) and improve the overall performance of payment solutions offered by EBANX.

Responsible for:

• Manage relationships with main payment partners in Brazil like acquirers, issuing banks and card brands;
• Monitor all payment solutions in the country, identifying opportunities and applying best practices focused on improving approval rates;
• Build and update operational workflows;
• Collaborate with internal stakeholders like fraud prevention, data, commercial, and engineering to guarantee and deliver the best approval rates for our merchants;
• Monitor all pillars of approval rates considering the characteristics of acquirers, issuers, BINs, products and divisions like recurrent and card on file payments, card verification, installments and pre authorization.
• Conduct A/B tests with acquirers, focusing on improving approval rates and evaluating trusted MID scenarios.
• Be on top of local market trends and changes in regulations that may impact our payment operation and approval rates

Main requirements for this position:

• Previous experience in the payments industry, e-commerce or similar;
• A self-starter who is comfortable working in a fast-paced and data-driven environment;
• Exceptional communication, presentation and persuasion skills;
• Analytical skills and attention to details;
• Tenacious and resilient with a positive and solution-oriented attitude;
• Excellent Microsoft Excel or Google Sheets skills;
• Excellent proficiency in English and Portuguese.

What else would we like to see: 

• Previous experience in a startup environment;
• Bachelor’s degree;
• Proficiency in writing queries in SQL;
• Experience with data visualization and analytical tools (Tableau, Kibana, Looker, Qlik).

EBANX offers:

• A challenging environment, with opportunities to growth;
• Casual office and dress code;
• Spanish, English and Portuguese classes;
• WAVES - Program of goals and results (variable compensation);
• EBANX Play - Wellness (Gympass, e-Sports, SESC );
• Semi flexible hours (8 hours a day - Monday to Friday);
• Meal Allowance;
• Transportation voucher (if needed);
• EBANX Education: scholarship;
• EBANX Skills: budget for workshops and courses;
• Hello ebanker: psychology, finance and legal orientation.
• Health and Dental Insurance;
• Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics store and more!

Follow us on Instagram and look for the hashtag #ebanxlife to learn more about EBANX's culture.