We are looking for a Data Analyst who will support our customers with insights gained from analyzing data and delivering various data products such as benchmark reports, data trending and predictions. This role will work closely with the customers, Analytics Development team, and may be required to work with Product and Application engineering teams to assess customer needs and collaborate with required teams to deliver solutions.

Key Responsibilities:

Customer Facing (Remote)

• Engage with customer on a regular basis to understand their data needs within the scope of Service Channel’s platform products or other data analysis
• Develop ad hoc reports and BI Dashboards as requested
• Manage customer benchmarking and in-depth data mining/analytics requests with focus on relevant and key metrics related to its business operations
• Conduct exploratory investigation on data points to identify areas of concerns and/or importance to customer
• Present analysis findings and recommendations to customer
• Manage customer’s requests lists and set customer expectations related to delivery or completion of tasks/requests
• Facilitate customer’s discussions and schedule follow-up meetings to gather business requirements
• Document customer requirements and deliverables
• Act as the liaison between the customer and Service Channel’s data science and analytics team to explain and analyze requirements
• Secure appropriate sign-offs (as required)
• Conduct regular project status meetings and send status updates

Technical skills

• Must have strong experience in performing ad hoc analysis in Excel
• Must have BI report and dashboard development background (Looker or Power BI experience is nice to have)
• Can perform data analysis on their own using some raw data
• Can troubleshoot data discrepancies between applications and BI
• Must have a good presentation skills
• Must have basic project management skills
• Must perform general administration to regularly update all project documentation, status, and progress using Jira
• SQL development experience is preferred
• Experience in analysis at a SaaS/Software company or within Facilities Management is nice to have

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

Ready to move your career forward? Find out more at careers.fortive.com.

About ServiceChannel

ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. ServiceChannel is well established, but even after almost 20 years we still retain the spirit of a startup. We are primed for success and we are currently on a high growth trajectory. We are committed to crafting a great product for our customers and an extraordinary work environment for our employees to succeed professionally and personally.

ServiceChannel helps many of your favorite brands manage their brick and mortar facilities. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on ServiceChannel to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by innovating within data analytics, IOT, and machine learning through our market-leading software and services.

As a brand that is shaping the future of our industry, we only succeed by recruiting and developing the best talent available. This is a team that is driven to do better, emphasizes continuous improvement, acts with integrity and works together to win together.

In 2021, we joined the Fortive group of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive accelerates ServiceChannel’s growth through extraordinary business systems, cross-industry expertise and employee development resources.

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.

National: The salary range for this position is $79700 - $147900

Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.