Service Channel is seeking an experienced analyst to join our growing Marketplace Operations team. In this position, you will be responsible for delivering analytical insights that track provider performance and client health, both overall and on an individual basis. You’ll use large data sets to detect client difficulties within the work order cycle and deliver insights to key stakeholders that will enhance ServiceChannel’s understanding of provider performance. You’ll collaborate with other parts of the organization to craft the next generation of internal and external reporting, provide ad hoc analytical support based on individual client requests, and enhance the Looker dashboard suite to deliver real-time client and provider updates.

Key Responsibilities

• Develop next generation of custom reports to track client and provider performance
• Leverage available data to identify root causes of challenging client and provider problems and partner with account leads to build data-driven solutions
• Enhance the company playbook of data visualization tools (e.g., build new dashboards)
• Derive trends and insights from large, complex sets of data and present recommendations to senior stakeholders
• Use broad set of KPIs to build and optimize successful provider networks for clients
• Drive analytical knowledge-building initiatives (e.g., optimizing NTE amount, determining the correct preventative maintenance cadence) and disseminate key insights
• Operationalize the rollout of cross-functional improvement initiatives with analytics and reporting solutions
• Deliver ad hoc client-facing analysis and reports with quick deadlines

Preferred Skills & Experience

• Minimum of 3-4 years in analytics-based role (e.g., analyst, consulting, operations, finance)
• Strong analytical skills with the ability to collect, organize, and analyze significant amounts of information with accuracy and attention to detail
• Adept at queries, report writing and presenting findings (strong knowledge of Microsoft Excel required / SQL and Looker experience a bonus)
• Ability to tell a story using data and clearly communicate “the why” to what’s happening
• Self-starter who is able to work independently and take on high level of ownership
• Ability to work effectively in cross-functional environment
• Comfortable dealing with ambiguity in analysis
• Intellectual curiosity to go deep into data, identify trends, and ask questions
• Brings a positive attitude and is adaptive and responsive to feedback

Why Work for Us?

Our work environment is dynamic, collaborative, and entrepreneurial - We are firm believers in working to live and not living to work. Don’t get us wrong, we work hard and do what it takes to get the job done, but we value a healthy work/life balance and have a lot of fun along the way. Our company is filled with foodies, music lovers, travelers and sports nuts.

We are looking for energetic, positive, creative problem solvers who don’t mind digging in and getting their proverbial hands dirty. In addition to striving to create the best possible environment for our ServiceChannel team members, we also support them outside of work as well through generous medical, dental, and vision insurance, life insurance, 401k with match, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team!

About ServiceChannel

ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. ServiceChannel is well established, but even after almost 20 years we still retain the spirit of a startup. We are primed for success and we are currently on a high growth trajectory. We are committed to crafting a great product for our customers and an extraordinary work environment for our employees to succeed professionally and personally.

ServiceChannel helps many of your favorite brands manage their brick and mortar facilities. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on ServiceChannel to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by innovating within data analytics, IOT, and machine learning through our market-leading software and services. As a brand that is shaping the future of our industry, we only succeed by recruiting and developing the best talent available. This is a team that is driven to do better, emphasizes continuous improvement, acts with integrity and works together to win together. In 2021, we joined the Fortive group of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive accelerates ServiceChannel’s growth through extraordinary business systems, cross-industry expertise and employee development resources.

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.

National: The salary range for this position is $77,600- $144,000

Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.