We are on a mission to make money work for everyone, and to do this we need grow our amazing Quality Assurance Team. We’re looking for a new Lead QA Analyst to help drive improvement through Monzo’s Quality Assurance function!

Overview

As a Lead QA Analyst you will be responsible for improving the quality of our service and enhancing the customer experience. You will have the opportunity to have a real impact on crucial problems that affect customers and Monzo. You will be working with internal stakeholders closely  to ensure that effective assurance information is extracted and analysed from Monzo databases. A key requirement of the role is supporting the team to build Management Information (“MI”) dashboards, databases and QA assessment forms, so data knowledge and experience is essential. 

You’ll spend your time:-

• Supporting the QA Lead to deliver consistent, compliant and outcome focussed QA reviews, and provide assurance against Key Risk Indicators across Monzo.
• Being a role model, supporting your peers to drive improvements
• Leading medium to large scale projects to improve the QA function
• Leading the monthly Quality Assurance Steer Co where relevant metrics will be reviewed and plans created in partnership with stakeholders.
• Maintaining and developing QA forms, processes and systems, so that they are scalable, whilst remaining customer-centric and compliant.
• Building MI to assist in the review of QA assessment team results, to determine what errors are occurring and propose actions to prevent recurrence.
• Driving improvements of processes, procedures and knowledge management;
• Being flexible with responsibilities and having a positive attitude towards any changes to the role, company/departmental objectives, priorities and targets

Essential:

• You are able to build dashboards and MI information;
• You are comfortable in developing data capture forms and datasets;
• You have experience of analysing data to identify issues and drive improvements;
• You have a tenacity to solve problems, applying a logical approach to issues;
• You have a strong attention to detail and analytical skills;
• You can provide constructive feedback to enable personal growth and development;
• Experience within a regulated sector either in a risk and/or QA related role;
• Ability to identify risks and prevent, manage and/or escalate as appropriate;

Desirable:

• Experience or knowledge in G Suite API and SQL;
• Experience in a QA related role;
• Strong influencing and stakeholder management skills, and ability to challenge others, as well as having exposure to senior management;
• Knowledge and experience of implementing FCA principles & Treating Customers Fairly.

Equal Opportunity Statement

Our vision of ‘making money work for everyone’ is dependent on every Monzonaut committing to putting customers first. We're also committed to employing a diverse and inclusive workforce, reflective of the customers and communities we serve – where everyone can be themselves and succeed. So if this sounds like a culture that you'd like to be a part of then be assured that we'll welcome your application.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

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