Grand Rounds is a tech-driven healthcare company dedicated to raising the standard of healthcare for everyone, everywhere. By harnessing the power of technology, we connect nearly 6 million members to top-rated doctors and data-driven insights to make better informed healthcare decisions. Driven by premier thought leaders in patient care, technology, and business since 2011, our team of 800+ proudly serves Walmart, Costco, Salesforce, and over 140 of America’s top employers as a free employee benefit. Chosen as a 2019 Best Place to Work by Glassdoor and a UCSF Digital Health Award winner for Employer Wellness, Grand Rounds thrives at the forefront of technology-driven healthcare innovation.

We are looking for a Manager for our Customer Insights & Analytics team who can lead and grow a team of analysts to ensure that we are providing insightful reporting and analysis to our customers and to the marketplace. The ideal candidate has the ability to lead and influence teams, is able to collaborate and work closely with groups across Grand Rounds, and has a high degree of comfort presenting key findings to internal and external stakeholders.

In this role you will be called upon to wear many hats. Duties will include presenting to customers, consultants and other external audiences about Grand Rounds’ performance, managing the career growth of a team of analysts, and participating in the broader leadership of the Insights and Analytics team. The position requires superb analytical ability and a strategic mindset, but also the ability to communicate effectively and manage cross-functional initiatives.

Responsibilities

• Manage and grow a team of high-performing analysts
• Identify opportunities for enhancing the value story we tell through reporting (novel analyses, understanding the key business questions customers are asking, etc.)
• Develop content for and participate in reporting meetings with key customer accounts and consultants
• Work with key teams throughout the company (e.g., Customer Success) to enhance our partnership and improve our customer-facing analytics
• Manage workflow, look for process efficiencies, and assist in setting team objectives 

Qualifications

• Bachelor's degree with at least 6-8 years of experience, including leading teams of 4-8 junior staff; MBA, MPH, or other advanced degree a plus
• Experience with developing thoughtful analyses and business insights from various types of source data (claims, call, EHR, survey, etc.)
• Prior consulting experience and/or a track record of facilitating strategic decisions and discussions with executive staff 
• Proficiency in Excel, GSuite, SQL, and experience with at least one statistical programming language or package (e.g. SAS, Python)
• Experience with advanced data visualizations
• Strong attention to detail and ability to tell a compelling value story with data
• Exceptional written and verbal skills to communicate with peers, executives, and external stakeholders
• Demonstrated ability to lead cross-functional projects
• Comfort with ambiguity, significant autonomy, and a fast-paced, changing environment