Grand Rounds
San Francisco
501-1,000 employees
We raise the standard of healthcare for everyone, everywhere.
Workforce Management Analyst
Workforce Management Analyst
This job is no longer open
The Role:
As Grand Rounds Health grows and continues enhancing its product offerings, maintaining operational excellence necessitates high visibility into future demand for its services. This role will play a critical part in enabling the company to scale by building robust capacity plans and conducting in-depth analyses into variance and performance drivers, ultimately translating those insights into actionable recommendations. The position will conduct sophisticated workforce scenario analyses in support of executive-level operational decisions that have broad impacts across the entire organization. This role is a strong fit for candidates who enjoy applying data-driven solutions to address a range of complex challenges in support of our ambitious mission to raise the standard of healthcare for everyone, everywhere.
Responsibilities:
- Develop a deep understanding of Grand Rounds Health product lines, customers, and member experience to become a subject matter expert for underlying drivers to changes in volumes, arrival, and staffing patterns
- Build workforce forecast models to support rolling capacity forecasts for existing and new product lines based on historical trends and expected demand
- Analyze and report on historical trends and key forecast variance drivers versus plan to provide actionable recommendations / course corrections to business teams
- Perform sophisticated scenario analyses and succinctly communicate findings to support executive-level decision making
- Partner with teams such as Go-to-Market, Customer Success, Marketing, and Product to acquire deep understanding of sales pipeline, seasonality, marketing calendars, and product release calendars before translating these business inputs into rolling forecasts, staffing models, and actionable analyses
- Partner with Finance / Systems / Business Analytics to help develop internal tools to make planning models more scalable and support staffing strategies
- Manage performance guarantees through routing and monitoring systems, providing operational guidance to drive optimal member experiences
- Collaborate across departments to develop and drive partnerships in support of achieving shared goals
- Interact with stakeholders to identify and analyze data to isolate issues, develop solutions, and prioritize opportunities to improve the experience of our customers
- Independently solve complex issues with minimal supervision
Qualifications:
- 7+ years of total experience; 3+ years of experience in a workforce management or operational analysis role with prior healthcare experience required
- Demonstrated understanding of workforce management and demand forecasting best practices and procedures
- Enjoys complex problem solving and can employ both quantitative and qualitative information to identify patterns and discover new insights about our business
- Works well in a dynamic, fast-paced environment managing competing priorities with ambiguous data points
- Highly collaborative and comfortable working with a wide range of stakeholders
- Highly organized / detail-oriented with a strong business acumen
- Strong mathematical / statistical knowledge and experience with common data / forecasting software such as Excel, Google Sheets, SQL, Looker, Anaplan, and NICE/IEX
- Bachelor’s degree in Business, Statistics, Operations, or other relevant fields
About Grand Rounds Health and Doctor On Demand:
Grand Rounds Health and Doctor On Demand merged in 2021 to form the first of its kind integrated virtual care company to raise the standard of healthcare. Our personalized, longitudinal care services include primary care, specialty care, integrated behavioral health, everyday and urgent care, chronic condition management and prevention and 24/7 triage. We get members to the right care, at the right time through ongoing clinical navigation, expert medical opinions and care coordination.
Partnering with leading employers and health plans, we deliver unparalleled, end-to-end care. Our combined nationwide practice of dedicated clinicians and innovative data science and technology platforms provide better care experiences, better member satisfaction, and better outcomes and cost savings for our nearly 100 million covered lives across commercial, Medicare and Medicaid.
Headquartered in San Francisco, the combined company has been recognized as a 2020 UCSF Digital Health Award winner for Employer Wellness and 2021 Best Workplaces in Healthcare and Biopharma™ by Great Place to Work and Fortune. Learn more at www.grandrounds.com and www.doctorondemand.com.
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Grand Rounds is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Grand Rounds considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
This job is no longer open