Grand Rounds
San Francisco
501-1,000 employees
We raise the standard of healthcare for everyone, everywhere.
Senior Manager - Customer Insights & Analytics
Senior Manager - Customer Insights & Analytics
This job is no longer open
At Grand Rounds Health, our mission is to raise the standard of healthcare for everyone, everywhere. We fuse technology, data, clinical insight, and empathy in a platform that makes it easier for people to get high-quality care. We fix what is broken in the healthcare system to make it work better for our members: making it more personalized, seamless, and accessible. And in doing so, we transform the way our members access healthcare, improve health outcomes for the populations we serve, and reduce the overall cost of care for our customers. We’re looking for a passionate Senior Manager on our Insights & Analytics team to help develop novel analytics to show the impact of our products.
At Grand Rounds Health you can expect to:
Hop on a rocketship. We recently became the second-biggest virtual care provider in the US, and we’re growing fast.
Grow your career. Forbes’ recently named us a Best Startup Employer, and we’ve been voted a Glassdoor Best Places to work, and a 4x Career-Launching Company by Wealthfront.
Partner with passionate, brilliant people. We hire for intellectual curiosity, humility, and hunger for impact. You’ll work closely with doctors, population health experts, engineers, designers and data scientists who share a singular goal: make healthcare better.
Work from anywhere in the United States. We’re a fully distributed company and we provide the tools, culture and a monthly stipend to make your work setup work for you.
Solve hard problems and have unparalleled impact. We’re taking healthcare head-on. End each day knowing that your work is transforming a $3.6 trillion industry and millions of people’s lives for the better.
About this role:
We are looking for a Senior Manager for our Insights & Analytics team who can lead and grow a team of analysts focused on developing new analytics to measure the impact of our products. The ideal candidate has the ability to lead and influence teams, is able to collaborate and work closely with groups across Grand Rounds Health, and has a high degree of comfort with developing advanced analyses using complex healthcare and product data.
In this role you will be called upon to wear many hats. Duties will include proactively identifying areas of focus for value analysis at the company, managing the career growth of a team of high-performing analysts, and participating in the broader leadership of the Insights and Analytics team. The position requires superb analytical ability and a strategic mindset, but also the ability to communicate effectively and manage cross-functional initiatives.
Responsibilities
- Manage and grow a team of high-performing analysts, looking for opportunities for team members to expand their skills and impact in the organization
- Provide thought leadership and help guide the team objectives
- Impact the way in which we communicate value with key insights distilled from analysis of claims data, product data, eligibility data, and other sources
- Identify opportunities for enhancing the value story we tell through reporting (novel analyses, understanding the key business questions customers are asking, etc.)
- Work with key teams throughout the company (e.g., Engineering, Quantitative Research, Data Science) to enhance our partnership and improve our ability to use data to measure value
- Manage workflow, look for process efficiencies, and assist in setting team objectives
Qualifications
- Bachelor's degree with at least 7-10 years of experience in healthcare and data analytics; relevant advanced degree a plus
- Experience managing a team of 4-6 staff, including setting team priorities, helping manage workflow, coaching and mentoring staff, and proactively identifying professional development opportunities for your team
- Experience with developing thoughtful analyses and business insights from various types of source data (claims, call, EHR, survey, etc.)
- Expert level proficiency in SQL, GSuite, and experience with Python
- Experience with advanced data visualizations and analytic methods (e.g., matched cohort analysis)
- Strong attention to detail and ability to tell a compelling value story with data
- Exceptional written and verbal skills to communicate with peers, executives, and other key stakeholders
- Demonstrated ability to lead cross-functional projects
- Comfort with ambiguity, significant autonomy, and a fast-paced, changing environment
This position will be a full-time, remote position and can be located anywhere in the U.S.
#LI-Remote
About Grand Rounds Health and Doctor On Demand:
Grand Rounds Health and Doctor On Demand merged in 2021 to form the first of its kind integrated virtual care company to raise the standard of healthcare. Our personalized, longitudinal care services include primary care, specialty care, integrated behavioral health, everyday and urgent care, chronic condition management and prevention and 24/7 triage. We get members to the right care, at the right time through ongoing clinical navigation, expert medical opinions and care coordination.
Partnering with leading employers and health plans, we deliver unparalleled, end-to-end care. Our combined nationwide practice of dedicated clinicians and innovative data science and technology platforms provide better care experiences, better member satisfaction, and better outcomes and cost savings for our nearly 100 million covered lives across commercial, Medicare and Medicaid.
Headquartered in San Francisco, the combined company has been recognized as a 2020 UCSF Digital Health Award winner for Employer Wellness and 2021 Best Workplaces in Healthcare and Biopharma™ by Great Place to Work and Fortune. Learn more at www.grandrounds.com and www.doctorondemand.com.
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Grand Rounds is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Grand Rounds considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
This job is no longer open