At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Responsible for the ongoing management and evolution of RPS’ Customer Solutions Insights and Analytics team, aligned with the strategic plan and priorities of the organization. The incumbent will collaborate extensively with RPS Product leadership, Analytics, and Finance, to plan, prioritize, and oversee the continual optimization of the organization's digital platform performance reporting, KPI attainment, client engagement and relationship development.  Leading the efforts to understand where our competitors are going from a digital roadmap perspective, what new trends are emerging in the fintech space.

In this role you will be responsible for significant and complex assignments focused on finding opportunities that will drive the RPS capability vision.  Seeking answers both within our data and seeking information sources outside of this organization.  The results of these efforts will have long-term implications on where we focus our energy and require unravelling complex issues to contribute to the overall business strategy.

Specifically, this leader will:

• Responsible for developing and popularizing key insights and analytics to uncover areas of opportunity to drive experience improvements across all RPS channels and platforms
• Oversees the design and ongoing management of the performance reporting needs of the Customer Solutions Team
• Plan and manage budgets, personnel requirements, team development and financial activities required for reporting performance expectations
• Keep apprised of competitive/industry trends and insights, incorporating same into daily activities and long-term plans
• Simplify processes used to collect data, automating where possible
• Continuously improve tools, data visualization, trending, insights, competitive analysis, and analytics that enable the commercial teams to understand the portfolio and equip them to make better decisions
• Be involved in long-term planning, and contribute to the overall business strategy development and execution
• Utilize and leverage data to develop practical market based strategic direction

We are looking for a seasoned leader with increasing leadership in data analysis, partner management and strategy.  Proven experience developing and driving analytics and insights used to drive/inform digital platform evolution, sales coaching routines, product performance, and client engagement opportunities.  Expert level proficiency with master data management tools.  Proven ability to communicate with impact including written plans to gain commitment/approval from senior and executive leadership.  Ability to work collaboratively across departments and lines of business.

Basic Qualifications

- 6 or more years of experience in project management and leadership activities

- BA/BS or equivalent experience

Preferred Skills/Experience

- Expert knowledge of assigned business line or functional area

- Demonstrated management and leadership skills

- Strong organizational and analytical skills

- Advanced knowledge of project management

- Ability to identify and resolve exceptions and to analyze data

- Excellent verbal and written communication skills

- Credit Card product experience

Benefits: 
Take care of yourself and your family with U.S. Bank employee benefits.  We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve.  That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.

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Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.

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U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.