Heap is built on a rich dataset of product activity, encompassing hundreds of billions of events across thousands of websites. We’ve automated the process of capturing user behavior, and now we’re now building the next generation of tools to help clients understand and take action on their data.
In this role, you’ll research, develop, and productize advanced features for Heap’s product analytics platform. These features will guide users’ attention towards “unknown unknowns” in their data, suggest the right questions to ask, and otherwise decrease the barriers to insights. This is an opportunity to scale your data science knowledge across hundreds of companies: instead of discovering important business insights for one company at a time, here you can turn your knowledge into a product that helps thousands of product managers at once.
You’ll iterate quickly on challenging and interesting technical problems. How can we turn an autocaptured dataset of millions of events into quantifiable insights? How can we automatically identify frustrating aspects of a customer’s product? How can we help our clients avoid overfitting, and protect them from being fooled by confounding factors?
As Heap’s second data scientist, you’ll work directly with our CTO and alongside an expert data scientist and engineer on a fast-moving team. As you develop these methods, you’ll partner directly with our clients to test your approaches on a variety of datasets. This project is central to Heap’s future strategy and to our continued success as the leading product analytics platform.
What you will be doing:
What we’re looking for:
People are what make Heap awesome. Regardless of age, education, ethnicity, gender, sexual orientation, or any personal characteristics, we want everyone to feel welcome. We are committed to building a diverse and inclusive equal opportunity workplace everyone can call home.
Heap has raised $95M in funding from NEA, Y Combinator, Menlo Ventures, SVAngel, Sam Altman, Garry Tan, Alexis Ohanian, Harj Taggar, Ram Shriram, and others. We offer plenty of awesome benefits, and we were named #1 on Glassdoor’s Best Places to Work (SMB). We'd love to hear from you!