Available Locations: Hybrid - Austin, Champaign, San Francisco, Washington DC or Remote - US

About the Role

Cloudflare runs one of the largest networks in the world, and the telemetry we gather from that network is broad in variety and deep in cardinality.  We’re looking for a Product Manager who can help build an observability platform that enables us to get the most out of our network and provide a world-class experience for our engineers.

The Observability PM will be responsible for building a set of observability features that allow every Cloudflare engineer to build products that will delight customers from start to finish. You will transform Cloudflare’s observability story to one that proactively empowers all Cloudflare products to have the insight they need in their services in order to make their services great.  You’ll build services that will ensure that every Cloudflare engineer can track the health of their product’s customers at every stage of the product lifecycle, and ensure that Cloudflare is shipping products of the highest quality. You’ll work with engineering teams to ensure that their requirements are being met, and with infrastructure and capacity teams to ensure that the solutions you build can scale not just to our current product and customer set, but to 10 times that or greater as Cloudflare continues our growth.

As a member of a growing team of infrastructure product managers your responsibilities include:

• Represent the customer, be it internal or external. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer's voice into the creation process.
• Develop the platform vision for your area. Ensure that your vision can work not just for your current set of customers, but for 10 or even 100 times your current set. 
• Evangelize the vision so that all stakeholders are aligned, have context and understand where we are going.
• Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses.
• Manage the roadmap. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders by maintaining an understandable, accurate roadmap.
• Author use cases and prioritize requirements. Translate observations and customer feedback into a prioritized product backlog.  Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios.
• Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.

Examples of desirable skills, knowledge and experience

The ideal candidate is customer-focused, data-driven, methodical and thrives in a goal-oriented and data-driven environment.  You have a deep technical understanding of the observability space and outstanding communication and collaboration skills.  You are able to work with a diverse group, get consensus, and drive the product forward.  You are execution focused, you emphasize getting things done while paying attention to important details. You have a passion for building frameworks that scale massively and make it easy for all teams to get the most out of data as you.  

• Domain expertise in the observability space.  You have been there, done that as either an architecture or product owner for observability or very closely related technology space
• Distributed systems experience that allows you to drive the scaling strategy for observability as our scale grows both on volume and number of internal customers supporting.
• Experience presenting new products and features to customers – whether as a developer, analyst or product manager. You are enthusiastic about taking something you have helped build and sharing it with the world
• Strong customer and stakeholder empathy. You must be the voice of engineering, customers, support, or ops at any given time. You must be able to channel many points of view into a strategic roadmap and deliverables that provide elegant solutions to all requirements.
• Exceptional communication, presentation, organizational and analytical skills
• Demonstrated ability to lead, drive consensus and deliver in a matrixed organization with multiple stakeholders
• Ability to communicate complex technical concepts to all audiences
• Experience working with large and complex data sets (SQL, Postgres, Prometheus, etc.).  You are skilled at proving points with data and can quickly show others how to do so.

Bonus Points

• BS/MS in a technology- or business-related field
• Hands-on experience with command-line tools used for interacting with APIs, debugging and testing (e.g. curl, dig, etc.)
• Scripting/programming experience (Python, Go, etc.) and/or experience with web frameworks
• Previous product management experience

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $170,000 - $208,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $192,000 - $234,000.
• For Bay Area-based hires: Estimated annual salary of $202,000 - $246,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave