About Hex
Hex is changing the way people work with data. Our platform makes analytics workflows more powerful, collaborative, and sharable. Hex solves key pain points with today's data and analytics tooling, and is loved by thousands of users all over the world for the beautiful UI, new superpowers, and boundless flexibility.
We are a tight-knit crew of engineers, designers, and data aficionados. Our roadmap is full of big ideas and little details, and we would love your help bringing them to life.
Hex has raised over $21.5m from great VCs and angels, giving us many years of runway and the ability to pay competitive salaries, offer great benefits, and provide meaningful equity.
Watch a demo of Hex on our homepage, read more on our blog, or check out our handbook for a better sense of what it's like to work here.
About the role
Hex's user base is growing fast. We are hiring a Solution Engineer to partner with potential and current customers to make them successful with Hex.
As a Sales Engineer, you will leverage your technical expertise to support our largest customers as they evaluate and adopt Hex. You will work closely with Sales, Engineering, Product, and Customer team members to understand our users, speak to Hex's unique capabilities, and provide input to our product roadmap.
What you will do
You will be on the front line of working with Hex users and customers throughout their lifecycle, from initial trialing to expansion.
Our users are "analytically technical" (think: Data Scientist or Analyst writing SQL, Python, and R). You will be responsible for meeting them where they are, building a relationship, and helping them get the most out of Hex.
On a typical day, you will spend a lot of time connecting with users to understand their needs. This could start with a demo, or an interactive session building a Hex project. By digging into their workflows, pain points, and goals, you will build a picture of how to make them successful with Hex. You might also connect with more senior customer stakeholders to help them understand how Hex fits into their data stack, or how they could get more out of it. You’ll also be working with a customer’s architecture and infosec teams to build a solution architecture that meets their needs. For existing Enterprise customers, you will help ensure they adopt and expand by serving as a primary contact for technical questions and use case development.
Beyond point-to-point work, you will develop technical content to help users get and stay successful with Hex, including demo projects, documentation, and videos.
This is a deeply cross-functional role. You will of course partner closely with Account Executives to qualify and pursue new opportunities. And you’ll work closely with our Customer team to support users throughout their lifecycle. But you will also have close ties with Product and Engineering, and play a key role in gathering and translating user feedback, weighing in on roadmap, and helping deliver new features.
You will be doing all of this within an early-stage startup. Our team is seasoned and professional, but of course there are lots of open questions and ambiguity, and you should be ready to embrace that.
Who you might be
You might be a fit for this role if you have:
- 3-5 years experience in a Solution / Sales / Forward Deployed / Customer / Field Engineering-type role.
- Familiarity with Data Science tooling and workflows, including Python, SQL, and BI tools. Bonus points if you have spent lots of time in notebooks, SQL IDEs, or app-building frameworks.
- A strong track record of talking to customers - from IC users to senior stakeholders - and solving their problems.
- You're an excellent communicator, who builds empathy, shares feedback, and grows successful relationships with internal and external stakeholders.
- A generalist technical skillset: you don't need a CS degree, but should have a passion and interest for technology and be able to MacGyver a solution to anything.
- Experience or interest in working in an early-stage startup environment.