For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. 

With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.

For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.

Position Summary:   

Reporting to the Manager, Business Analysts, the successful candidate will be an individual with strong business and technical aptitude, problem-solving skills with a focus on operational analysis and presentation of results, attention to detail, a positive professional attitude, and the ability to work in a fast past environment.  

Key Responsibilities:

• Capture data, technical integration requirements and develop data flow diagrams, data dictionaries, data mapping, entity relationship diagrams and ‘To-be’/’As-Is’ process flow diagrams.
• Facilitate interviews and process workshops to gather requirements from key stakeholders, while also identifying opportunities to improve the business, using information technology as an enabler.
• In collaboration with the business SME, build user stories translated from to-be use-case(s) and process maps, functional and non-functional requirements, including success criteria.
• Work to identify user story dependencies; participate in both Grooming and Planning working sessions to validate user story definition, impact, priority, and value.
• Design, build and maintain the enterprise business data architecture in collaboration with and in support of the enterprise business systems landscape.
• In collaboration with the Business Systems Manager team, design and produce the applicable roadmap(s) of data management.
• Mentor and coach team members on best practices standards in business data flow and enterprise system integration process modelling.
• Document and maintain the end-to-end business data-flow catalogue for any given business lifecycle.
• Identify critical relationships across systems, gaps and/or areas of risk, including any mitigation solutions.
• Document and maintain the Data Service Catalogue for best-practice delivery playbooks and standards, including but not limited to process management, system user access/persona, and release management.
• Lead business data critical initiatives and related requirement development, providing guidance on upstream and downstream impacts, including any risk mitigation solutions, and the necessary implementation workstreams and success criteria.
• Partner with Enterprise Applications team, providing guidance and support on dataflow, migration and data integrity best practices.
• Provide support in existing and new system integrations; provide support to maintain the Enterprise Integrations Catalogue.
• Provide support in existing and new systems events (new system acquisitions, integrations, 3rd party tools, new release capabilities and/or upgrades, etc.).
• Partner with the EDA and Data Intelligence team, providing support to the enterprise data repositories and constructs, including but not limited to business data dictionaries, reporting and analytical capabilities.
• Provide support on the design, business value and implementation of in-system vs Enterprise Data Warehouse (EDW) reporting capabilities.
• Provide support applicable in the enterprise data governance programs, promoting the value (and accountability) of data stewardship and/vs. data integrity.
• Provide support with 3rd party data providers, including but not limited to cleansing, adjudication, and enrichment.
• Promote the enterprise-wide common catalog of metrics and KPIs toward high-performance insights.
• Partner with any other OCIO (or Enablement) teams to support in any enterprise infrastructure or architecture programs, including but not limited to TSS in user management, Security, & Trust in access and risk management, and audit, Business Continuity Planning (BPC), etc.

Required Experience:

• Bachelor’s degree and/or equivalent experience.
• Experience liaising with both the business and technology teams with the ability to simplify complex technical concepts into easy-to-understand non-technical language in order to facilitate, communicate and interact with business stakeholders, working with Agile development methods on data-oriented projects.
• Experience with modeling tools relating to process, data, and workflow at the conceptual level Experience using BPMN for process modeling/mapping is highly desired.
• Experience in data lifecycle and ETL design; strong understanding of data management principles, data profiling.
• Direct experience working with technical teams supporting the delivery of data migration/synchronization between complex systems and/or integrations.
• Ability to successfully conduct workshops with stakeholders from various functional areas and levels in the organization.
• Experience in creating complex test plans and quality assurance plans to validate new systems.
• Salesforce, NetSuite & PowerBI experience is preferred.
• Direct experience in various systems analysis methodologies, including data analysis, data mapping, flowcharts, uses case development, story writing, set-up / configuration of systems,   user acceptance testing and product documentation.
• Direct experience in Agile methodologies including project management, iterative design, build and delivery.
• Ability to prioritize and execute tasks in a fast-paced environment.
• Ability to effectively communicate and drive cross-functional change with a sense of urgency.
• Persuasive and credible presentation and facilitation skills; ability to influence and negotiate.  
• Critical thinking, problem solving and analytical skills.




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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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