At Monzo we believe there’s a better way to do banking - we care deeply about our customers, are innovative and execute quickly.

We’re looking to revolutionise the way people manage their finances by putting them in control and promoting their financial wellbeing. Our Borrowing business is growing rapidly (both on our existing products, and with the planned launch of new products). We aim to create a genuine feel-good factor when it comes to personal credit, and are looking for driven, analytical and creative individuals to help us achieve this goal. 

As our business scales, so does the volume of customer operations and the demand for advanced Operations analytics. This role will be supporting the Financial Health team and will focus on making sure we can measure and understand the performance of our operational staff, tooling, and processes. Create data pipelines and metrics to monitor how well we meet demand and where key opportunities for improvement are. You’ll also be responsible for communicating these insights, both via presentations to senior stakeholders and via self-service dashboards.

Data at Monzo

Our Data team's mission is to Enable Monzo to Make Better Decisions, Faster

At the core of this mission sits our data platform. We're great believers in powerful, real-time analytics and empowerment of the wider business. Every engineer at Monzo is responsible for collection of relevant analytics events from their microservices. We optimise for simplicity and re-usability – all our data lives in one place and is made available via our data warehouse in Google BigQuery. 

Our technology stack

We rely heavily on the following tools and technologies (note we do not expect applicants to have prior experience of all them):

• Google Cloud Platform for all of our analytics infrastructure
• dbt and BigQuery SQL for our data modelling and warehousing
• Python for data science
• Go to write our application code
• AWS for most of our backend infrastructure

As part of your role, you'll:

• Oversee and manage the data team within our FinHealth area, reporting to both our Borrowing Data Director and our Senior Manager for FinHealth Credit Strategy
• Own the priorities and roadmap for Data in this area
• Use your knowledge of the data and emerging trends to feed back into the strategy and overall goal setting for FinHealth in particular and Borrowing as a whole
• Manage the more junior Data team members, provide coaching, mentoring and feedback to improve their skills and enhance the quality of their output
• Code up, automate and enhance the database tables and dashboards to provide insights and promote rapid, data-driven decisions
• Contribute to the Data Discipline by sharing your insights, contributing to our core data models and proactively spotting opportunities for applications of your work in other areas of the business 

What's special about data at Monzo?

Autonomy. We believe that people reach their full potential when you can remove all the operational obstacles out of their way and let them run with their ideas. This comes together with a strong sense of ownership for your projects. At Monzo, you will get full access to our data and analytics infrastructure. When you discover something interesting, there is nothing stopping you from exploring and implementing your coolest ideas.

Cutting-edge managed infrastructure.  All our data infrastructure lives on the Google Cloud Platform, so you don't need to spend your time configuring or managing clusters, databases, etc. All of our infrastructure is designed so that we can have really high data quality, and spend most of our time using that data to support business decisions.

Automation. We aim to automate as much as we can, so that every person in the team can focus on the things that humans do best. As with all data science work, there’s some analysis and reporting, and as much as possible we encourage self-serve access to our data through Looker.

You should apply if:

• What we’re doing here at Monzo excites you!
• You're impact driven and eager to have a real positive impact on the company, our customers and your colleagues 
• You're passionate about data and using that data to improve & inform business decisions
• You’re as comfortable getting hands-on…
• …and your comfortable taking a step back and thinking big-picture
• You can convey complex issues using effective communication, both written and verbal (at Monzo we have a strong belief in simple-but-precise language. We call this our tone of voice - see here)
• You have a self-starter mindset; you proactively identify issues and opportunities and tackle them without being told to do so

Nice to haves:

• You have experience in data analytics, preferably in a fast moving tech company
• You have experience of using a BI tool like Looker to provide dashboards and self-serve analysis tools to stakeholders

Logistics

Please note this is a FTC until end of April 2023 with a view to transition permanent role.

This role is located in London. Monzo is committed to hybrid working over the long term; we find that the best balance is to spend 2-3 days per week in the office and the other 2-3 days working from home. There isn’t a prescriptive rule here - we let each team and person figure out what works best for them (the most popular office days are Tuesday, Wednesday & Thursday).

It’s also possible for this role to be fully remote, so if this is a hard requirement for you please raise it in one of your first calls with our interviewing team. However given the degree of team management, mentoring and collaboration that are required to be successful, this role is hybrid-preferred. 

All our interviews are conducted remotely by default, but if you’re nearby and would prefer to meet us in-person in the office then please say so. 

Diversity and inclusion is a priority for us – if we want to solve problems for people around the world, our team has to represent our customers. So we need to attract the best talent and create an environment that supports and includes them. You can read more about diversity and inclusion on our blog.

Questions about this role? Head over to our careers page to read our FAQs (www.monzo.com/careers)

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