Senior Manager, Data Science & Analytics

Senior Manager, Data Science & Analytics

This job is no longer open

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

The Senior Manager, Data Science & Analytics will be responsible for leading the Data Science analytics team in Service Delivery. This team owns programs and initiatives, including but not limited to dashboard creation, automation of reporting processes, data integrity, project management and business intelligence. The successful candidate will partner with the leadership team in Service Delivery and cross functionally as required for strategic programs. This role provides challenge, variety, and exposure to several areas of the business.

The Senior Manager, Data Science & Analytics will amplify our growth by implementing and maintaining a process for methodical focus on all areas of the business that can accelerate installs and expedite revenue. This role is a key leader on the Strategy and Operations team, responsible for the implementation and execution of scalable processes and reporting to drive collaboration and cooperation between Service Delivery and other organizations across Zayo. 

The position requires experience in leading teams and guiding data and visualization professionals along with matrix management. You will collaborate with partner organizations to meet strategic objectives. Proactivity and personal communication skills are critical, as this role demands constant interaction with Service Delivery leaders, Senior and Executive leadership, developers and other IT professionals. The Senior Manager, Data Science and Analytics will engage with teams across Zayo Group daily.

Responsibilities

  • Lead Analytics team in Service Delivery in providing both strategic and operational visualizations.

  • Primary owner for all Service Delivery Business Intelligence and Analytics needs

  • Guide the curation of efficient dashboards and lenses in Einstein Analytics and Tableau, providing insights for decision makers

  • Use foundational data awareness to provide guidance to Service Delivery leaders, highlighting areas of concern

  • Take advantage of cutting-edge developments in Machine Learning and Artificial Intelligence by partnering with Zayo’s Data Engineering and Intelligence teams to drive insights and influence priorities

  • Create and guide team members in the creation of efficient reports in Salesforce.com for various needs and departments

  • Use Tableau and other visualization tools to work with leadership in directing Service Delivery teams

  • Lead the team in the creation and maintenance of reports and dashboards to track success for various programs

  • Analyze delivery and customer data to support executive, delivery teams and partner organization representatives

  • Support data strategy and process improvement efforts by coordinating with multiple IT resources and data strategy team

  • Partners with Delivery teams and others to ensure data is accurate and up to date

  • Participate in Process Improvements and the development of new tools to support our Delivery teams

  • Provides analysis and support for senior management requests related to Delivery performance

  • Assists with ad-hoc analytics/reporting requests for various teams

  • Lead the way in working on advanced analytics projects and predictive models

Qualifications

  • Academic

    • Bachelor of Arts/Science Degree business analytics, operations, computer science, marketing, finance, business administration, economics, or related degree required

    • 1-3 years of experience leading people required

    • Masters in Business Analytics, Data Analytics, Computer Science, Marketing Analytics, Information Science or related field experience preferred

  • Coding: 

    • Intermediate/Advanced Excel - VBA required

    • Intermediate/Advanced SQL required

    • Intermediate/Advanced R/Python  required

    • Pig Latin Query Language/SAQL  preferred

  • Work Experience

    • 5+ years of experience in a Data Science or Data Analytics Role

    • Front line leadership experience

    • Experience engaging with high level leaders

    • Advanced knowledge of Tableau and PowerBI

    • Advanced skills in Google Sheets and Excel

    • Strategic, analytical and program management skills.

  • Excellent Interpersonal Skills

    • Strong attention to detail.

    • High energy individual with strong work ethic.

    • Ability to interact effectively with all personnel.

    • Excellent written and verbal communications skills.

  • Interest in the intersection between qualitative and quantitative data.

  • Ability to plan, prioritize and organize effectively and work under pressure deadlines.

Base pay range: $112,500- $165,000, commensurate with experience

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Benefits, Rewards & Wellness

  • Excellent Health, Dental & Vision Insurance

  • Retirement 401(k) Savings Plan

  • Fitness membership discounts

  • Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This job is no longer open
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