We’re looking for a Senior Associate of Care Reporting & Analytics to be responsible for care reporting and analytics activities, as well as support efforts to drive performance across our patient-facing teams. As a member of the Care Strategy & Operations team, you’ll work closely with our Care Advocacy, Care Support, Learning & Development, Data, Product and People teams to analyze and track metrics of success, and develop and maintain reporting to drive critical business operations and decisions. This role is a great fit for a team player who has exceptional attention to detail, an analytical mindset, and a collaborative spirit.

How equity and inclusion shows up for this team: It’s important that we have a culturally diverse team, as that is reflective of our diverse membership, which is something we strive to achieve.

To make our mission a reality, your skills will be accountable for: 

• Responsible for the organization and maintenance of Care Team reporting and/or dashboards in and outside Looker
• Identify opportunities to improve analytics processes, and execute on solutions
• Automate manual reporting by translating existing excel and powerpoint reports into Looker
• Produce recurring and ad hoc analytics deliverables and use critical thinking to extract business insights
• Scope and build reports and/or dashboards to track Care Team KPIs
• Assist in developing operational and strategic business decision support infrastructure for the Care Team
• Build, understand and improve complex models that help inform operational and strategic decisions for the Care Team

Minimum Qualifications:  

• 3-5 years of experience in consulting or data/business analytics at a start-up, tech or healthcare company
• Experience leading with data by performing analysis and drawing insights in order to inform strategic and/or operational decision making
• Experience scoping, building and maintaining reports and/or dashboards
• Comfortable navigating ambiguity and unknowns, and moving fast
• Exceptionally strong attention to detail
• Clear verbal and written communication
• Resourceful, highly organized self-starter mentality
• Proven ability to collaborate well with others
• Willingness to roll up sleeves to directly solve problems

Preferred Qualifications: 

• Experience with Looker or similar business intelligence softwares
• Understanding of database architecture