About us:
Limeade is an employee experience software company that helps build great places to work. Our platform unifies employee well-being, engagement, and inclusion solutions with industry-leading communications capabilities. Recognized for its own award-winning culture, Limeade helps every employee know their company cares. To learn more, visit www.limeade.com.
We're committed to creating a mission-driven, positive and inclusive culture of improvement made up of the best and brightest people in the business. And we've got the awards to back it up: Puget Sound Business Journal ranked us #1 Best Workplace in Washington, and Seattle Business ranked us one of the top three Best Companies to Work for in Washington State. In addition, we're one of the fastest-growing companies in North America (Deloitte's Technology Fast 500™), and Fortune magazine recognized us as a Best Workplace for Women. Limeade is a global company that embraces a distributed workforce and has users in more than 100 countries. Our headquarters are in Bellevue, WA.
This role can be fully remote to candidates located in the United States and Canada.
About the role:
Reporting to the Senior Vice President of Operations, this role will manage the Data Operations team comprised of the shared services data integrations and data reporting teams for our enterprise customers. You will be responsible for owning and driving the strategy, execution and delivery of work product for both functions while ensuring quality service excellence.
You will manage the 3-4 person data reporting team who is primarily responsible for gathering business requirements and transforming them into data exports or reports supported by our architecture that address customer questions and requirements.
You will oversee the 7-9 person data integrations team who is primarily responsible for establishing and maintaining safe, secure, reliable data integrations between our customers, vendors and the Limeade platform.
Success in this role will require a driven and operationally savvy data integrations and reporting team leader with a track record of success, recruiting and retaining world-class talent and accustomed to delivering high quality and precision results at a high tempo with efficiency.
Responsibilities:
- Lead and align the Data Operations team’s vision, strategy, and execution across all of Limeade’s business and technology organizations
- Establish industry best practices that are repeatable, scalable and drive a high quality of customer service
- Work closely with Customer Operations, Customer Success, Product and Dev teams to ensure clear and consistent communication, teamwork, contributing technical knowledge in area of expertise and top-notch customer support
- Clearly communicate and represent needs, challenges, priorities, solutions to senior leadership
- Coordinate and prioritize teamwork volume to ensure project deadlines are met
- Ensure scope and metrics are defined to actively monitored and ensure quality of integrations and reporting
- Manage assignments that may involve collaborating with a team and working with stakeholders at various levels.
- Investigate and remedy data integrity/quality concerns
- Identify ways to productize Limeade’s data offering
- Upgrade and deploy new technology(s) across customer base
- Hold yourself and your team accountable for the culture and business key results
- Work as part of a team of problem solvers, helping to solve complex tasks and issues from strategy to execution
Desired skills and experience:
- Ability to demonstrate our values in an on-going and consistent way
- 5+ years of experience managing a team of at least 10+ highly technical resources with a track record of being an engaged leader who can drive results through the performance of your team
- Experience with processing data sets with rigorous PHI/PII compliance considerations
- Excellent communication skills – including both internal and external crystallization of complex ideas into simple value stories
- Experience solving direct customer and vendor escalations
- Experience dealing effectively with ambiguous and unstructured problems and situations
- Experience with Boomi Integration or similar iPaaS system
- Experience supporting API and flat file/SFTP integrations
- Experience with Auth0 & SSO a plus
- Demonstrate expert level of SQL
- Expert with Excel. Must be proficient with advanced analytic functions such as VLOOKUP, named ranges, pivot tables, formulas, etc.
- Computer Science, Information Science or the equivalent; advanced degree in Computer Science and/or Information Science/Statistics highly desirable
- Analytical and collaborative problem solver
- Experience with BI visualization tools like Tableau
Limeade provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Limeade will provide reasonable accommodations for qualified individuals with disabilities.
This position is open to remote workers located in the United States and Canada.
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