Granicus
Denver
501-1,000 employees
Granicus connects governments with the people they serve by providing the first and only civic engagement platform for the public sector.
Other Open Roles
Prior Listings
Analyst, Data & Insights Consultant
Analyst, Data & Insights Consultant
This job is no longer open
Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Government ExperienceCloud. Granicus works with more than 5,500 government organizations and connects more than 300 million people in the largest Citizen Subscriber Network of its kind.
The Granicus Experience Group (GXG) is Granicus’ in-house digital agency, a cross-functional team of strategists, analysts, communicators and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes.
GXG is a fast-growing agency at a high-growth tech company, seeking a Data & Insights Consultant to operationalize, analyze and measure performance of campaigns within a strategic digital communications program. The ideal candidate will have expertise in reporting on multi-channel outreach and conveying actionable insights and optimization recommendations in a cohesive, customer-friendly manner.
Our Analyst, Data & Insights Consultants digest and analyze data and derive insights, which they build into custom reports and dashboard visualizations, to convey a narrative in line with our customers’ digital communications goals and priorities, applying intuition and experience to lead to actionable recommendations.
Strong candidates are highly strategic, very comfortable with numbers, and able to communicate the narrative that the numbers are showing effectively and calmly, even under deadline pressure and with customers. Candidates should have experience analyzing multi-channel campaign and segment performance and collaborating with multidisciplinary teams on how best to demonstrate results to our customers. Candidates must have a desire to be part of a data-driven, customer-focused, fast-paced team that loves the mission of improving the citizen experience and providing world-class service to government customers.
*starting rate may vary by experience and/or location
Granicus is subject to the Executive Order requiring employees of federal contractors to be fully vaccinated for COVID-19.
Additional Information
(Colorado only*) Minimum salary $65,000-$85,000 + bonus + benefits
*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.
Who We Are:
- Data-driven thinkers, grounding our insights and recommendations for growth in measurable data and context.
- Human-centered design practitioners, understanding best practices, regardless of technology or use case, and always putting people at the center of our solutions.
- Digital content creators and strategists, applying best practices to key message development, evaluation of current client content, and identifying optimization opportunities.
- Innovators, leveraging design-thinking and other frameworks to keep our work fresh and help our customers adopt a mindset for change. We drive toward success with a spirit of experimentation and agility.
How We Show Up to Work:
- Demonstrate a polished, professional relationship with colleagues and customers.
- Assume positive intent.
- Be collaborative. Create space for and be open to different expertise and experiences.
- Be dependable and reliable for our customers and our colleagues.
- Be organized and manage your own workload.
- Be proactive. Be willing to jump in, not wait to be told.
- Be willing to try something new, not dependent on documented examples.
- Be empathetic. Consider the human experience, needs and motivations of our customers and our colleagues.
- Be open to feedback. Listen with the same passion with which you want to be heard.
- Be curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know.
Responsibilities:
- Closely collaborate with GXG multi-disciplinary teams, vendor partners and client contacts to operationalize and measure performance of campaigns and drive strategic recommendations for optimizations
- Create detailed reports and dashboard visualizations, often with data sets from multiple sources, which showcase Granicus’ success in the appropriate context and focus on storytelling with data
- Oversee all tracking, QA and reporting across digital communications touchpoints
- Present reports and visualization in an easily digestible manner to non-analyst audiences, including internal teams and external customers
- Manage and resolve the key data issues involving quality and consistency of data for analytical purposes
- Occasionally represent the Granicus Experience Group in speaking roles, panel participation, webinars, workshops and client outreach, as well as attend and participate in industry conferences and workshops throughout the U.S. as needed.
Security Requirement:
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
- Must be able to obtain a public trust clearance.
- Due to security requirements, this position is currently open only to U.S. citizens. Additionally, you must have been a resident of the U.S. during at least three (3 ) of the last five (5) years. Exceptions are possible for applicants who worked for the U. S. Government as an employee overseas in a Federal or military capacity; and/or been a dependent of a U.S. Federal or military employee serving overseas. Such applicants must be able to provide state-side reference coverage. State-side coverage information is required to make a suitability or security determination.
Qualifications:
- 5+ years of digital marketing analysis, working with external customers, preferably in a digital or consulting agency serving government or at a government agency with a focus on large communications programs
- Mastery of analyzing and interpreting data from digital communications, including email marketing, social networks, surveys, websites or the next new thing.
- Demonstrate strong ability to combine analytical and communications skills by storytelling through data.
- Experienced in building out reporting tools
- Highly skilled in Excel, with a data-first mindset. Tableau experience a plus.
- Be proficient in digital-communications tools, technologies and trends, then leverage those for client success
- Experience digesting data to derive insights and convey the narrative to clients in line with their goals.
- Ability to think quickly and critically on a broad range of marketing technology and digital marketing topics across various verticals.
- Ability to work effectively in a fast-paced, high-energy, team-oriented environment.
- Passion for public service, citizen engagement, and communication.
- Due to security requirements, this position is currently open only to U.S. citizens. Additionally, you must have been a resident of the U.S. during at least three (3) of the last five (5) years. Exceptions are possible for applications who worked for the U. S. Government as an employee overseas in a Federal or military capacity; and/or been a dependent of a U.S. Federal or military employee serving overseas. Such applicants must be able to provide state-side reference coverage. State-side coverage information is required to make a suitability or security determination.
- Prior to the shutdown for the Covid-19 pandemic, GXG staff were expected to be available for on-site customer meetings with our federal, state and local customers. This included travel in some instances. As our customers' expectations and responses to the pandemic continue to evolve, GXG team members may once again be expected to be available for in-person customer meetings.
Benefits: At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.
- Flexible Time Off
- Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
- 401(k) plan with matching contribution
- Tuition & Training Reimbursement
- Paid Parental Leave
- Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
- Group legal coverage
- Transit and/or parking supplement for office-based employees
- Free snacks and drinks in our offices
- And more!
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.
This job is no longer open