The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
At Granicus, we understand that public interest technology isn't a one-size-fits-all solution. That's why we developed the Government Experience Cloud — a purpose-built platform to enhance internal and external operations, community engagement, resident services, and trust in government. Acknowledging that technology alone isn't enough to drive change, our skilled experience design agency, efficient implementation practices, and robust data-driven insights, catalyze meaningful change in communities worldwide. Our unwavering commitment to the power of people, process, and technology sets us apart, enabling us to deliver excellence consistently.
This role sits within our broad GXC Services team, which spans our agency, implementation, customer success and customer support teams.
Who We Are: The Customer Experience Analyst is a critical role in GovTech transformation. This role will be accountable for developing materials using analytics to provide data driven insights for Government Experience Cloud customers to measure against their desired outcomes.
The Experience analyst will work closely with our cross-functional Government Experience Cloud team providing day-to-day customer experience insights, to support the accurate scoping, profitable on-time and on-target delivery, quality assurance, and ongoing growth of accounts. supporting them with the data insights to effectively manage their book of business.
The Experience Analyst holds the key responsibility of reviewing, analyzing, and presenting qualitative and quantitative insights exclusively to internal stakeholders. Leveraging adept storytelling skills, your focus is on communicating insights in a customer experience-centric, clear, and concise manner, thereby enhancing our internal decision-making processes and supporting our customer base. We are seeking strong candidates who are passionate about understanding customer behavior and have a strong desire to join a dynamic, engaged, and high-achieving team.
The ideal candidate brings experience in supporting a data-driven Customer Success motion and/or data driven consulting. Crucially, you are able to work cross-functionally to accomplish the overall goal of supporting the growth of the customer experience. You are a dynamic corporate citizen reliably contributing to improvement and adherence of business processes, and an active corporate athlete relentlessly pursuing advancement of core competencies.