Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

The

Associate Data Analyst is an entry-level role focused on maintaining our telehealth platform’s reporting and service attribution capabilities. In this role, you’ll be updating existing reports with new data on a recurring basis and responding to business requests for new data. Using your SQL knowledge and inquisitive mind, you will research and report back on escalated customer support issues to ensure that our patient population receives the best care. You’ll also be responsible for maintaining our existing service attribution framework as we work to migrate to our next-generation platform. This role offers opportunities for growth within the broader team as we expand our telehealth solution to more customers and new capabilities, as you’ll pitch in to support our overall workload.

Core Responsibilities

• Respond to and resolve escalated customer support issues
• Maintain existing reporting commitments while also supporting ad hoc requests
• Analyze and report on data using Microsoft SQL Server and Microsoft Access
• Maintain data models and reports, including implementing updates as needed
• Maintain documentation of data analysis processes and customer support procedures
• Monitor internal and external customer feedback and identify opportunities for process improvement

Qualifications

• Bachelor’s degree in a relevant field such as computer science, information technology, or healthcare analytics
• Working knowledge of T-SQL and SQL Server Management Studio
• Experience with MS Access and VBA
• Experience with internal and external customer support escalations
• Experience with Looker and Google Standard SQL is a plus
• Healthcare experience is a plus
• Excellent communication and interpersonal skills
• Ability to prioritize tasks independently and as part of a team
• Attention to detail and strong organizational skills

Additional information

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. 

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

The typical base salary range for this position is $54,400 - $74,800.  The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors.  In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

Additional Benefits

• Unlimited Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance