Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. The Company offers a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 2,000 hospitals and over 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

The Sales Operations Analyst will play a critical role within the Growth Operations Department.  Specifically, the Analyst will be responsible for executing day to day operations including but not limited to supporting the quote and contract processes, administering compensation plans, developing reports, providing business insight and improving overall processes.  Additionally, this person will work cross functionally with other teams such as Product Marketing, Legal, Finance and Professional Services to ensure the entire process from lead to cash is adhered to and supports company goals. 

To be successful, this person must be highly motivated and self-sufficient with the ability to build and leverage strong relationships with internal stakeholders within a fast-paced, changing environment. 

Core Responsibilities:

• Support stakeholders with the quoting and contracting process for direct, as well as, partner agreements.
• Process closed contracts for all Business Units within Salesforce.com including, software, hardware and Statement of Work processing.
• Administer compensation plans ensuring payments are on time and accurate.
• Serve as a member on the Deal Desk to review non standard requests and provide deal guidance to Sales and Account Management.
• Support internal lead to cash processes including (but not limited to)  renewals, upell and cross sell to existing clients. 
• Assist in the creation of standard Salesforce.com reports for use by all Business Units. Utilize the appropriate tools (Dashboards, Tableau for CRM, , etc.) to report on Objective and Key Results (OKRs).  OKRs include but not limited to bookings attainment, forecast accuracy, pipeline movement, discount analysis, deal velocity, quota attainment, etc.
• Troubleshoot and perform data audits to improve data integrity; investigate and resolve data discrepancies.
• Assist with the development and maintenance of all sales and account management territories.
• Conduct ad hoc analysis as required.

Qualifications:

• Bachelor’s Degree
• 2-3 years’ experience in a Sales Operations role preferred
• Intermediate knowledge of CRM databases; Salesforce.com preferred.
• Self-starter with a flexible, adaptable style and the ability to quickly change direction based upon company growth
• Proficient in Excel

Working at Amwell

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. To make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. 

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity, and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce, and our community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration, and client meetings. We enable our employees with the tools, resources, and opportunities to do their jobs effectively wherever they are!  Amwell has collaboration spaces in Boston, Tysons Corner, Portland, Woodland Hills, and Seattle.

• Unlimited Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans