Commercial Ops & Analytics Manager

Commercial Ops & Analytics Manager

This job is no longer open

Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

The Commercial Operations & Analytics Manager will play a critical role within the Growth Operations Department. Specifically, the individual will work with Commercial Leadership to development analytical insights aimed at improving sales productivity required to achieve the Commercial Team Objectives & Key Results, as well as, provide analysis & decision-making support across the Commercial & Growth Organization.  Additionally, the individual will work cross collaboratively to interpret the business intelligence they produce and leverage it to develop a well thought out narrative with the ultimate goals of informing action by Commercial Leadership.

Core Responsibilities:

  • Understand the key drivers of the business and support the development of an analytical framework that drives actionable insights within the Commercial Team.
  • Become a trusted analytical partner to the Commercial Leaders and identify areas to strategically enhance the Commercial Team’s analytical tools and participate in delivering critical insights to leadership.
  • Serve as a “power user” of Salesforce, Tableau for CRM, Excel and other tools to provide sales metrics, forecasts, and reporting on sales activity that informs Commercial Leaders.
  • Support high-priority commercial initiatives by integrating insights from forecasting and data analytics.
  • Develop and maintain dashboards and reporting tools that provide access to real-time insights to drive operational decisions in line with strategy.
  • Collaborate with third-party consultants and internal Business Systems team to enhance data and reporting. Assist with the development of relevant business rules to enable accurate measurement and reporting of key metrics.
  • Assist with key activities during planning and budgeting cycle.
  • Interact directly with Commercial Leaders to create a feedback loop for continuous improvement.
  • Contribute to other departmental metrics, KPIs, scorecards and business analysis as needed.


  • 5+ years’ experience in Commercial Operations at high-tech or software company
  • Bachelor’s Degree; MBA preferred
  • Expertise in data analysis; ability to effectively use data and analysis to tell a story
  • Experience with statistical modeling
  • Experience with Tableau/Tableau for CRM, Salesforce, SQL, Power BI preferred
  • Excellent analytical and problem-solving skills
  • In-depth understanding of Commercial Operations business practices for sales processes from lead to cash Experience working in high-growth and deadline-driven environment

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. 

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!  Amwell has collaboration spaces in Boston, Tysons Corner, Portland, Woodland Hills, and Seattle.

  • Unlimited Personal Time Off (Vacation time)
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Paid Parental Leave (Maternity and Paternity leave)
  • Employee Stock Purchase Program
  • Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
  • Free Subscription to the Calm App
  • Tuition Assistance Program
  • Pet Insurance
This job is no longer open
Logos/outerjoin logo full

Outer Join is the premier job board for remote jobs in data science, analytics, and engineering.