The Client Engagement Leader (CEL) is responsible for ensuring the success of a portfolio of Guidewire’s Data and Analytics customers. Guidewire’s Data and Analytics include a Predictive Modeling platform, Cyber insurance risk modeling and analytics, business intelligence tools (e.g., dashboards, reports) and data libraries including Property, Commercial and Cyber.    This role will bring the power of Guidewire’s entire organization to bear for our customers. 

The CEL will ensure that our customers are delighted with the analytical tools that they have licensed. 

 

A key part of this role is working directly with our customers and across Guidewire teams.  The purpose is to align how customers are using the Analytics tools – supporting the client team to increase their adoption of our products and to drive renewals for the service. We expect that our customers will see their CEL as a trusted advisor and true partner – encouraging their teams to adopt best practices, advocating for their needs back to Guidewire product development, and helping to find new ways to derive value from their Guidewire investment.

 

The end goal is a set of happy customers that make continuous use of Guidewire’s Data and Analytics products, that renew their subscriptions, and are eager to expand the footprint of the Guidewire solutions within their firm.

 

Experience:

• Five+ years relevant work experience – prior Client Engagement Customer Success roles and/or sales delivery experience in the Insurance industry
• Cross-functional P&C insurance expertise, preferably on the carrier side.  Experience working with pricing, claims, underwriting, and operations departments.  
• Understanding of the use of Data and Analytics within Insurance industry
• Strong knowledge of the P&C insurance industry trends and challenges and the fundamental economics of an insurance company
• Exceptional organizational and communications skills – written, verbal and non-verbal
• Demonstrated executive leadership and communication experience, showing the ability to define a vision, build a persuasive business case, establish personal credibility, resolve conflicting views (and personalities) and engender honest feedback
• Demonstrated ability to work on multiple initiatives or accounts simultaneously and under pressure
• Ability to travel as needed to client locations, industry events and company initiatives (50%+)

Responsibility:

• You have the primary ownership for driving customer adoption of the Data and Analytics products, renewal of the customer’s term subscription and expansion of their use of Guidewire’s Data & Analytics tools.
• You will continuously evangelize the power of Data and Analytics within an Insurance environment.
• You will provide strategic guidance and strive to embed understanding of applying data-driven rigor through everyday processes at a P&C Insurance carrier.  
• You will share best practices, frequent obstacles and best paths to adoption of applying Analytics in an Insurance Organization across Pricing, Underwriting, Claims, Operations and other departments.  
• You will work with your assigned customers to ensure they are achieving maximum value from their Guidewire investment, aiming for full utilization of their Analytics license and expansion of it across other products, use cases and Lines of Business.  
• You will act as coach for your customer teams to make sure that they have access to, and make use of all available Guidewire Success Services, including Education, Training, Events, Guidewire Communities, whitepapers, datasheets, web seminars, etc.
• You will work with the overall Guidewire account team and the customer C-level team to articulate an overall business plan or roadmap that showcases the Guidewire products.
• You will develop a deep and cross-functional understanding of the key business challenges of your customers. 
• You will coordinate with Guidewire Product, Sales and Marketing teams to identify common objections and their resolutions to deeper or expanded use of the Data and Analytics products, always highlighting business value within the context of the Customer.
• You will function as an advocate for your customers within the Guidewire organization in terms of industry practices, standardized product use cases, educational/training curriculum development and any administrative needs that are key to achieving customer success.
• You will cultivate and maintain long-term relationships with stakeholders within your account portfolio and across other portfolios, by networking between customers, partners, and Guidewire.
• You will reflect on your learnings within your portfolio to build and contribute to thought leadership, best practices and industry publications.
• Deliver successful customers to the contract renewal cycle and guide the renewals process to minimize customer attrition.

Desired Skills:

• Experience with one or more risk modeling tools and high-level understanding of advanced analytics/modeling techniques in insurance.
• Demonstrated account planning and management skills, including estimations, budgets, forecasting and coordination of multiple work streams
• Demonstrated coaching and change management experience – not just defining a plan but executing that plan successfully and adapting to obstacles or shifts in business priority

$108,000 - $176,000 a year

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Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 450 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.