Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 240 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 150 million lives.

Brief Overview:

The Senior Analyst will play a critical role within the Growth Operations Department.  Specifically, the individual will partner with the Commercial & Growth Organization to develop reporting packages, providing insights on Key Performance Indicators (KPIs) for both new and ongoing growth initiatives.  The individual will also support the interpretation of insights to help achieve the Commercial Team Objectives & Key Results by developing well thought out narratives to inform action by Commercial Leadership.  Lastly, the Senior Analyst will partner with operational and technical peers to identify gaps in data and develop quality control plans to enforce data compliance.

Core Responsibilities:

• Serve as a “power user” of Salesforce, Tableau for CRM (CRM Analytics), Excel and other tools to drive development of analytical tools.
• Understand the key drivers of the business and support development of an analytical framework that drives actionable insights
• Build and validate datasets to be used for reporting packages within Tableau for CRM, ensuring high quality and accuracy
• Build reports and dashboards that satisfy business requirements and tell a cohesive story, with varying levels of detail.
• Identify trends in reporting packages that help inform action by Commercial Leadership that are in line with strategy
• Participate in feedback loop sessions with key stakeholders for continuous improvement
• Maintain documentation and training materials for business users to maximize user adoption and ease of navigation
• Serve as internal subject matter expert (SME) on commercial data to ensure other teams (e.g. Corp Analytics, Finance, Operations) are using correct information
• Collaborate with internal Salesforce and operational teams to identify gaps in data and/or processes and enforce business rules/quality control to maintain data compliance, including setup of new users, roles, and forecast hierarchy.
• Serve as internal subject matter expert (SME) in change management efforts (e.g. territory re-alignment) to understand impact on reporting packages and own required changes within Tableau for CRM to support the initiatives.

Qualifications:

• 3-5 years experience in Commercial Operations at high-tech or software company
• Bachelor’s Degree or equivalent required
• Experience with Tableau/Tableau for CRM and Salesforce required
• Expertise in data analysis; ability to effectively use data and analysis to tell a story
• Excellent analytical and problem-solving skills
• In-depth understanding of commercial drivers and processes from lead-to-cash
• Comfortable interacting with commercial leaders
• Experience with juggling multiple projects at once and prioritizing work effectively

Additional information

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. 

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!  Amwell has collaboration spaces in Boston, Tysons Corner, Portland, Woodland Hills, and Seattle.

• Unlimited Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance