*This job is 100% remote in US*

Our Company

Cerebral is a one-stop shop for high-quality mental health care. 

Since launching in January 2020, we have gone from 5 people in an off brand WeWork to over 2,000 team members across the United States working hand in hand to transform access to high-quality mental health care at scale. Our team will not stop building, growing, and iterating until everyone, everywhere can access high-quality mental health care without the high cost, wait times, and stigma. 

We recently became the fastest mental health company ever to unicorn status, having raised over $162 million and achieved a valuation above $1.2 billion raised. Cerebral’s investors include Silver Lake, Access Industries, Bill Ackman, Chris Burch, WestCap, and Oak HC/FT. 

It is just the beginning for Cerebral, and we need your help as we transform access to high-quality mental health care in the United States and beyond.

About the Role:

We are looking for a data-driven, analytical individual who is obsessed with delivering a flawless, personalized, and effective customer experience.

You would join our Customer Experience & Retention team as a CX & Analytics Associate to manage our customer metrics & analysis and work across functions to understand & enhance the customer’s end-to-end journey.

A successful candidate should thrive in a fast-paced environment and bring an ownership mentality balanced with exceptional collaboration skills. You should be excited by the opportunity to use data and analytics to better understand customers and their journeys with Cerebral - ultimately driving better patient outcomes! You should be comfortable with quantitative & qualitative analysis, AB testing, statistics, and DTC customer analytics. The preferred candidate is extremely organized, detail-oriented, and has experience or knowledge of the healthcare and mental health industries.

Key Responsibilities:

• Coordinate across functions such as Growth, Product, Data, and Marketing
• Lead customer analytics & retention metric tracking
• Develop & manage customer journey and experience mapping 

Analyze data & run AB tests to personalize & optimize the customer experience

Knowledge & Skills:

• 2-3 years of experience in Banking, Consulting, Private Equity, Customer Success or Experience, Customer Analytics, Marketing, Statistics, or a related field
• Ability to balance a strategic and creative mindset with meticulous attention to detail
• Hyper organized – able to juggle multiple projects simultaneously
• Collaborative, open working style – able to work with multiple stakeholders across geographies and roles
• Resourcefulness, persistence, and ability to thrive in fast paced, entrepreneurial environment

Bonus Skills & Experience

• Familiarity with tools we currently use: Looker, Chargebee, Iterable, Asana
• Experience in healthcare, healthtech, or mental healthcare environments