At Delta Dental, our strategy is only as strong as the people who execute it! We are hiring individuals that are not just right for today but also for our future. We have built a foundation of high-trust by treating all people with dignity, making and keeping commitments, and consistently striving to do the right thing. Our leaders optimistically share future possibilities to inspire and motivate others toward their full potential. We expect our employees to find ways to embrace positive change, be curious and challenge the status quo, and provide solutions to unmet problems. Joining Delta Dental means joining a culture focused on fostering development, building genuine connections, recognizing each other’s strengths and sharing in successes. 

The incumbent in this position uses methodologies, tools, and best practices for modelling reporting systems, analytics, and dashboards. The position brings value with advanced programming techniques to integrate data, design reporting systems, and drive delivery of visual analytics. The incumbent esteems the journaling of knowledge, and the importance of knowledge management in raising the technical and business proficiency of our team. This role performs reporting application administration, designs automation for the efficiency of critical data processes and deliverables, systematizes data rules and logic for error detection, delivers self-serve reporting in the form of systems and dashboards. Modelling data and analytics to identify problem causality, spotting patterns, and enabling prediction is critical to the success of this role.

How you will make an impact:

• Interviews and elicits information and understanding from the business to design reporting and analytics including visual dashboard solutions leveraging data marts.
• Models analytics to explain the business story; selects the right visual model based on business questions, objectives, and metrics
• Uses data to identify problem causality, spotting patterns, and enabling prediction. Models analytics to drive time-series forecasts.
• Designs geo-mapping solutions in response to audits, regulatory filings, and access to care questions
• Conducts Operations research using data from many domains; includes detailed findings, and diagnostics to assist leadership in decision making
• Integrates data to meet usability requirements and designs self-serve business reporting systems
• Drives documentation for all work produced, journaling knowledge, data definitions, and reports inventory
• Identifies process improvement opportunities for data point availability and veracity of data within key systems
• Assists the business with execution plans to help resolve data-related process gaps and challenges
• Collaborates with IT and Data & Analytic COE teams to address technical debt, and the advancement of an Enterprise Data Model
• Continuously tracks changes in business systems; reconciles the impact of those changes within reporting systems, aligns metric definitions and calculations, and accounts for reporting requirements. Scales reporting systems to accommodate new observable metrics
• Drives a continuous review and consolidation cycle for reports in inventory; focuses on consolidation and elimination of manual reports
• Performs lifecycle maintenance of Operations reporting systems; coordinates software maintenance releases w/IT; communicates any impacts to the business
• Invests in the success of team members through mentorship and training in technical competency

What we look for:

•  Relevant experience in a quantitative focused analyst or analytics role in a fast-paced data-driven environment; 5+ years preferred
• Advanced in data extraction technologies (SQL, scripting, spreadsheets, databases, reporting tools, standards-based connectivity options, unstructured data extraction tools)
• Advanced with automating data acquisition and self-serve report design in SSRS
• Advanced capability in integration of data sources utilizing SSIS packages
• Advanced in data visualization and Geo-mapping tools (e.g. Mode, Looker, Tableau, Power BI, QUEST Analytics)
• Proficient in Python, R, programming for statistical modelling and data analysis
• Proficient in ASP.NET programming, able to design, modify, and scale reporting systems.
• Solution practitioner; strong communication and ability to explain complex analyses to technical and non-technical audiences
• Meticulous attention to detail, confirming data accuracy, and an ability to learn quickly.
• Must be able to manage multiple projects and work with key stakeholders across different departments
• Required Education & Experience– Bachelor’s Degree in a STEM related discipline (Computer Science, Analytics, Business, Engineering, Mathematics) 8-10 years of relevant experience.
• Essential Tools-NICE application administration preferred, free-hand SQL, SSIS, SSRS, ASP.NET, Tableau, Business Objects, Quest Analytics, JIRA, VBA Excel or Access

Benefits and perks:

• 12 days starting vacation plus 12 holidays and your birthday off!
• Multiple medical insurance options: 100% paid or low cost premiums
• 100% paid dental insurance
• 100% paid vision insurance
• Employee well-being program
• Culture of learning: substantial tuition reimbursement to improve your skills
• Career growth: we love promoting from within
• Strong commitment to work/life balance  
• Social responsibility and volunteer opportunities

Please note, Delta Dental will not sponsor applicants for work visas for this position.

Due to COVID-19, there is an even greater demand for flexibility and change. Due to the pandemic, the expectation around work location for certain roles may be remote until a future date, determined by Delta Dental Management. Should the position you seek be determined by Delta Dental Management as “remote,” the position may require you to have access to remote internet in order to meet the expectations outlined in the job duties.

Promote accountability, integrity and collaboration: Our employees are collaborative, self-aware, and ethical. It is our expectation to do the right thing and follow through on commitments.

Foster professional development: Our employees take ownership of developing themselves and others through coaching, mentoring and providing/being open to constructive feedback and identifying learning opportunities.

Value customers and cultivate positive experiences: Our employees take time to build rapport with customers, while anticipating and exceeding their needs to ensure positive outcomes.  

If you think this sounds like you, let’s chat. We would love to tell you more!

To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: @lifeatddins on Facebook and Instagram, @deltadentalins on Twitter, and Delta Dental Ins. on LinkedIn.

 

Delta Dental covers more Americans than any other dental benefits provider. Our vision is to motivate and empower every employee so we’re all inspired to take exceptional care of our customers, providers and each other. Our Enterprise Strategy focuses on pillars of Growth and Diversification, supported by the platforms of Culture and People, Process and Technology. Our employees take pride working for a purpose-driven organization and live our values of Trust, Service, Excellence and Innovation.

 

We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.

 

Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other classification protected by federal or state law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Proof of eligibility to work in the United States must be provided if selected for hire.