At Delta Dental, our strategy is only as strong as the people who execute it! We are hiring individuals that are not just right for today but also for our future. We have built a foundation of high-trust by treating all people with dignity, making and keeping commitments, and consistently striving to do the right thing. Our leaders optimistically share future possibilities to inspire and motivate others toward their full potential. We expect our employees to find ways to embrace positive change, be curious and challenge the status quo, and provide solutions to unmet problems. Joining Delta Dental means joining a culture focused on fostering development, building genuine connections, recognizing each other’s strengths and sharing in successes. 

This position is responsible for serving as a strategic partner of the Market Research team supporting our enterprise's advancement and growth. The position will also collaborate across the enterprise with team members and stakeholders to gain market insights that drive business decisions and outcomes including customer targeting, market needs, product positioning, and market opportunity analysis.

How you will make an impact:

• Collaborates across business functions such as segment strategy, product development, marketing and data analytics teams to recommend and execute in-depth market analyses to help drive business decisions and outcomes related to market opportunity identification, customer acquisition and retention, sales channels, new product development, competition & industry trends, etc.
• Owns the end-to-end market research process for critical projects by gathering requirements, recommending the appropriate methodology, executing research, analyzing responses, determining business implications and sharing findings.
• Builds and applies market and industry expertise to inform research, findings, and recommendations.
• Partners with data and technology teams to determine primary and secondary data sources to enhance analysis, takeaways, and targeting to build dashboards.
• Combines deep methodology expertise with practical experience to quickly assess and develop research recommendations to solve current business questions/challenges.
• Leads cross-functional teams and external research agencies; ensure quality and timeliness of deliverables.
• Fosters a culture of fact-driven decision making.
• Acts as a mentor within the team and while collaborating cross- functionally across the Delta Dental Enterprise.
• Creates reports and analyzes data to identify solutions that meet business goals.
• Analyzes current processes and identifies existing or potential problems in order to discover new process improvement opportunities.
• This list is not all-inclusive and you are expected to perform other duties as requested or assigned.

What we look for:

• 4+ years of recent relevant work experience with a Bachelor's degree.
• MBA or experience in marketing, finance, risk or other analytical functions is preferred.
• Heath or dental insurance experience is a plus.
• Experience in market research fundamentals including survey design, recruiting, sampling, significance testing, descriptive statistics, crosstabs, etc.
• A continuous improvement mindset that enables the person in this role to enhance their work product with each iteration.
• Ability to conduct primary research studies and turn data into actionable insights for the team.
• Ability to gather and synthesize data from multiple sources (e.g., internal, market, competitors) to generate insights.
• Strong organizational, project management and communication skills.
• Strong consulting and stakeholder management skills.
• Experience conducting customer and market analyses.
• Strong research, analytical and problem-solving skills.
• Intermediate to advanced experience in data analysis and collection tools such as Tableau, Excel, SPSS, Qualtrics, and/or similar.
• Excellent visual (i.e. PowerPoint) and verbal communication skills with experience presenting research findings to senior leaders.

Benefits and perks:

• 12 days starting vacation, 12 holidays, 9 sick days and your birthday off!
• Low-cost premium medical insurance options
• 100% paid dental and vision insurance
• Generous 401(k) matching and flat contribution
• Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
• Employee LiveWell program, focusing on overall employee well-being
• Fertility and diabetes benefits
• Employee discount program: AT&T/Verizon, entertainment, travel, and more!
• Culture of learning: career development and tuition reimbursement
• Career growth: we love promoting from within 

Please note, Delta Dental will not sponsor applicants for work visas for this position. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Promote accountability, integrity and collaboration: Our employees are collaborative, self-aware, and ethical. It is our expectation to do the right thing and follow through on commitments.

Foster professional development: Our employees take ownership of developing themselves and others through coaching, mentoring and providing/being open to constructive feedback and identifying learning opportunities.

Value customers and cultivate positive experiences: Our employees take time to build rapport with customers, while anticipating and exceeding their needs to ensure positive outcomes.  

If you think this sounds like you, let’s chat. We would love to tell you more!

To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Twitter, and Delta Dental Ins. on LinkedIn.

 

Delta Dental covers more Americans than any other dental benefits provider. Our vision is to motivate and empower every employee so we’re all inspired to take exceptional care of our customers, providers and each other. Our Enterprise Strategy focuses on pillars of Growth and Diversification, supported by the platforms of Culture and People, Process and Technology. Our employees take pride working for a purpose-driven organization and live our values of Trust, Service, Excellence and Innovation.

 

We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.

 

Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other classification protected by federal or state law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire. 

Delta Dental* has enacted a COVID-19 vaccination policy to protect all employees and the communities we serve due to the ongoing impacts of the COVID-19 pandemic. Accordingly, we require all employees to be fully vaccinated for COVID-19. Are you able to comply with our policy of being fully vaccinated by your start date if an offer is made or have a medical or sincerely held religious exemption for receiving a COVID-19 vaccine? Failure to comply with our policy and submit proof of compliance or receive approval for a valid medical or sincerely held religious belief exemption prior to your start date will nullify any offer of employment extended to you.

*Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York