Extend
New York, NY
51-200 employees
Providing digital payment infrastructure for trusted banks to democratize business client access to modern card experiences that enable people to achieve more.
Data Scientist, Risk Analytics
Data Scientist, Risk Analytics
This job is no longer open
About Extend:
Extend is modernizing the $100 billion-per-year extended warranty and protection plan industry using cutting-edge technology, and top-notch customer service. After a $260M Series C financing round, we are ready to continue to scale our organization and grow beyond our $1.6B valuation.
Our API-first solution allows any merchant to offer extended warranties and protection plans, both online and offline, while also providing a merchant's end customers with a vastly improved and modern support experience that eliminates many of the issues customers face today with legacy underwriters.
We are a venture-backed startup based in downtown San Francisco (and since COVID began, fully remote) that is led by founders who have previously had multiple successful exits. Extend is simplifying the technology stack for the extended warranty industry.
What You'll Be Doing:
- Use analytical technicals to mine service contracts and claims performance data, identify pockets of underperformance and conduct root cause analyses to help recommend risk mitigation strategies
- Evaluate the fraud and default risks of individual merchants and partners, both at onboarding and post-integration
- Develop and implement risk strategies that involve elements of underwriting, pricing, and claims adjudication based on frequency and severity modeling
- Design A/B tests to help understand risk and experience tradeoffs using hypotheses testing frameworks
- Craft automated dashboards to track KPIs around claims performance and customer experience metrics; summarize and present findings to senior management
- Partner with Revenue Analytics team to fully automate risk-driven merchant and portfolio mediations
- Expand the existing set of data using warranty risk decisioning process by evaluating information, value of non-traditional data sources, and by re-engineering use of existing data elements
- Work closely with Insurance team to ensure new strategies are implemented accurately and as designed
What We're Looking For:
- A curious, entrepreneurial leader with plenty of grit, analytical prowess, creative thinking, and initiative
- 3+ years of risk management, analytics, management consulting, finance, and/or strategic operations experience with a digital product or service
- Team management experience preferred
- Experience with SQL and Python, and familiarity with R
- Experience with visualization tools such as Mode, Looker, Tableau, etc.
- Experience in the retail or fintech landscape or machine learning is a plus
- Ability and interest in thinking beyond the revenue organization, considering the challenges of other teams, and prioritizing what is best for the business holistically, is essential
- Ability to communicate across the organization, especially to teams with less data & analytics experience
- Empathy and humility
Life at Extend:
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Unlimited vacation policy.
- 401(k) with Financial Guidance from Morgan Stanley.
This job is no longer open