Extend is modernizing the $100 billion-per-year extended warranty and protection plan industry using cutting-edge technology, and top-notch customer service. After a $260M Series C financing round, we are ready to continue to scale our organization and grow beyond our $1.6B valuation. 

Our API-first solution allows any merchant to offer extended warranties and protection plans, both online and offline, while also providing a merchant's end customers with a vastly improved and modern support experience that eliminates many of the issues customers face today with legacy underwriters.

We are a venture-backed startup based in downtown San Francisco (and since COVID began, fully remote) that is led by founders who have previously had multiple successful exits. Extend is simplifying the technology stack for the extended warranty industry.

The Senior Analyst will directly support the onboarding of merchant partners and the subsequent optimization of protection plan offers on their sites. This role will work with the catalogs of some of the most recognized brands in the world while learning leading practices in e-commerce merchandising. You’ll work with internal business, technology, and merchant success managers to increase coverage of eligible products and identify new opportunities for future programs. We’re looking for someone that is hungry to learn and a passion for efficiency.    

What You'll Do:

• Create platform analytics to confirm product operation is as expected and develop new processes to optimize warranty mapping operations
• Work with data scientist and ML teams to ensure proper data tracking is set up for features and products, and support debugging and development of new ETL processes  
• Prioritize and maintain product catalogs for an ever-expanding portfolio of merchants.
• Support onboarding activities to include setting up new merchants in systems, mapping product catalogs, and working with other teams to launch them.
• Identify process improvements and enhancements, and help implement solutions to meet scaling demands.
• Provide feedback to ML scientists and models to improve training, utilization, and integration into workflows.
• Engage with cross-functional teams to determine new features to support merchants.

What We're Looking For:

• Master’s degree with 1 to 4 years of operations, finance, or marketing experience. Minimum 1 year of B.I., database analysis, or analytics experience. 
• A team-centric individual who can analyze data and processes, identify improvements, and manage special projects.
• Data-driven mindset. Proficiency with Excel and SQL. Intermediate skills with Python are preferred. 
• Objectivity & Humility: Able to look beyond your biases to deliver the best possible solution for customers.
• Collaborative: Outgoing team player excited to work cross-functionally and build relationships.
• Creativity: Go above and beyond to push the Extend product team and help find solutions to unmet needs of prospective merchant partners.

Life at Extend:

• Working with a great team from diverse backgrounds in a collaborative and supportive environment.
• Competitive salary based on experience, with full medical and dental & vision benefits.
• Stock in an early-stage startup growing quickly.
• Unlimited vacation policy.
• 401(k) with Financial Guidance from Morgan Stanley.