PagerDuty is seeking a Director of Data Science & Business Value to join our diverse, customer-focused team! As a Director of Data Science & Business Value you will be reporting into the VP of Customer Services and Value and working with a cross functional team to tell a story with data and drive value for PagerDuty and our customers. This is an exciting opportunity to be a trusted advisor to the customer success leadership team and help our customers understand how PagerDuty can help transform their businesses. The ideal candidate will bring strong analytical and problem-solving skills, including the ability to derive actionable insights from large amounts of information whilst clearly communicating complex ideas to senior executives.

KEY RESPONSIBILITIES

• Engaging strategically with customer executives, alongside the Sales and Success teams, to understand market driven trends and related opportunities.
• Collaborate with the sales, service delivery, and success organizations to determine the customer needs and competitive landscape to create an effective Services Strategy for prospective and existing customers.
• Work closely with the Success Operations Team to identify additional reporting/tracking parameters for the Success Organization and develop strategies to enhance the business with the leadership team.
• Effectively present/communicate Service offerings and associated value proposition internally and externally.
• Participate in Customer Executive Briefings (EBCs) to position Success value proposition and offerings.
• Lead/co-lead cross-functional projects focused on driving better customer outcomes, both within the Success organization and in the company.

BASIC QUALIFICATIONS

• BA/BS/BE or Equivalent
• Experience leading cross functional teams.
• Experience in SaaS environments.

PREFERRED QUALIFICATIONS

• Master’s level in a technical field and/or MBA.
• 8-10 years’ experience in Technology / Management Consulting 
• Mix of business and technical acumen with ability to engage and add value in discussions involving both technology and business strategy.
• Understanding of SAAS business models from sales through implementation.
• Creative, high-energy, self-starter comfortable running initiatives and handling conflicting demands creatively and quickly across various functional teams.
• Strong presentation, facilitation, executive management, and ability to be a trusted advisor to senior executives.

The base salary range for this position is 151,000 - 231,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Sydney, Tokyo, and Toronto, with remote opportunities in those cities and Chile. We offer a hybrid, flexible workplace, while also providing ample opportunities for in-person and virtual connection with your fellow Dutonians.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

• Champion the Customer | Put users first to design great products and experiences.
• Run Together | Build strong teams that amplify our impact on users.
• Take the Lead | Disrupt and invent to be the first choice for users.
• Ack + Own | Take ownership and action to deliver more efficiently to users. 
• Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

Your package may include:

• Competitive salary and company equity
• Comprehensive benefits package from day one
• Flexible work arrangements
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Generous paid vacation time
• Paid holidays and sick leave
• Paid volunteer time off - 20 hours per year
• Bi-annual company-wide hack weeks
• Mental wellness programs
• Dutonian Wellness Days & Midyear Wellness Week - scheduled company-wide paid days off in addition to PTO and scheduled holidays
  HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, two-thirds of the PagerDuty board is classified as non-white, with women making up nearly half of all board members. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2.

Go behind-the-scenes @pagerdutylife on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.