Details
- Department: Consumer Experience - Experience Insights
- Schedule: Full time days, Monday - Friday
- Location: Remote, limited travel
Benefits
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: PRN, Short-Term Option, etc.). Connect with your Talent Advisor today for additional specifics.
Responsibilites
The Lead Analyst, Customer Experience Data will provide data analyst services to the Customer and Patient Experience Insights team. This position will support development and execution of quantitative and qualitative data analysis plans for the customer experience insight program, including CX/NPS surveys and additional customer data. Advanced analytics work will include market performance assessment, forecasting, weighting/sampling analyses, data synthesis across sources, and data visualization to derive meaningful insights.
- Project management of analytics projects including scope definition, analysis planning, execution of data analysis, and summary of results/key insights.
- Key role in the launch and sustainment for Real Time NPS.
- Manage logistics of reports, dashboards and ad hoc enterprise data.
- Compile/integrate datasets for analysis
- Leverage data analysis tools to run statistical analyses and manipulate data for reporting
- Extract consumable, meaningful, actionable experience insights; create dashboards
- Identify themes, trends, and correlations across data sources/data points and tell the story with compelling data visualizations.
- Formulate, define and recommend scope and format of reports.
- Review information for accuracy and reconcile data on a regular basis.
- Provide support and education to others on how to access reports and interpret the data.
- Work in close partnership with the technology and business teams.
- Leverage technical expertise and data storytelling abilities to transform the business requirements into impactful and efficient analytic solutions.
- Develop creative and innovative ways to augment existing data assets or drive the creation of new ones.
Requirements
Education:
- High School diploma equivalency with 2 years of cumulative experience OR Associate's
degree/Bachelor's degree with 1 year of experience OR 5 years of applicable cumulative job specific
experience required. 2 years of leadership or management experience preferred.
Additional Preferences
- 4+ years of job specific work experience using advanced analytic techniques on survey data.
- Bachelor's Degree in Statistics, Business Information Management, Mathematics, or Computer Science
Key Attributes:
- Strong analytical skills, proficient in advanced statistical techniques; proven track record of decision making and problem solving based on survey data analytics
- Comfort and experience manipulating and analyzing large datasets coupled with the ability to summarize and visualize insights for executive audiences
- Critical thinker with strong business judgment
- Ability to synthesize large data sets, including survey data, into consumable insights
- Ability to analyze open ended data, interpret findings and create useful recommendations
- Data storytelling
- Demonstrated experience in using analytical software - Excel, SPSS, Qualtrics or other similar applications
- Demonstrated experience in using presentation/data management/business intelligence tools for data manipulation, extraction, and visualization development
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Why Join Our Team
Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.
Ascension is a leading non-profit, faith-based national health system made up of over 150,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
Equal Employment Opportunity Employer
Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
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