Healthgrades is focused on providing trusted information that helps consumers and providers make meaningful connections. As a Manager, Analytics & Insights, you will oversee the processes and services provided by the Analytics team within Marketplace. Further, have full accountability for inspection, testing, continuous improvement, and problem solving within the team. Reports on metrics related to customer service, quality and productivity of the business unit to the Director and will potentially manage individuals and teams in the future. 

What you will do:

• Oversee people leadership for the business unit with particular focus on customer satisfaction, quality, continuous improvement, and problem solving
• Sets priorities and assigns tasks to team resources
• Responsible for creating development plans to build on employee strengths
• Manages performance, has authority to hire and terminate employees, and makes  compensation recommendations for supervisors and/or individual contributors
• Oversees data governance and data integrity for the business unit
• Creates and enforces rules related to data requirements, processes, methodologies, and documentation
• Creates shared goals with the business unit’s customers on data integrity and proper uses of data
• Leads the development of research best practices
• Continually scans external and internal environment for additional data sources
• Develops library of relevant and valid data sources
•  Identifies, communicates and utilizes analytics best practices
• Leverages advanced analytics techniques and previous analytical work to deepen analytic capabilities
• Consolidates business unit analysis to provide broader perspective and longer-term view
• Ensures all findings and insights have been confirmed, validated, and vetted prior to delivery to stakeholders
• Ensures alignment of all recommendations to strategy by reviewing business plans and calibrating new findings with previous analysis
• Partners with stakeholders to determine new research and analysis needs based on findings and recommendations

What you will bring:

• Bachelors Bachelor’s Degree with a focus in Business or Analytics OR equivalent experience
• Approximately 7 years of experience in analytics and market research preferred
• Advanced proficiency in SQL and/or data modeling
• Experience with Microsoft Reporting Studio, Tableau, Python. Experience with Snowflake is a plus. 
• Ability to analyze highly detailed information, identify performance issues, and make recommendations to business leaders
• Ability to synthesize multiple analyses into consistent, reliable information that business leaders can use to take action
• Strong communication with detailed and complex information to multiple stakeholders

Why Healthgrades?

At Healthgrades, we recognize that our people drive our greatest achievements. We are passionate about maintaining a fulfilling, rewarding and high-energy work environment while setting the stage for your continued success.

• Purpose-Driven Business – we help people make more confident healthcare decisions
• Changing the Game – dynamic, employee-focused culture with career advancement opportunities
• Community Builders – partners of local charity organizations, matching gifts program, Go-Green efforts, and wellness initiatives

Compensation & Benefits

• Salary: $83,000 - $116,000 annually*
• Bonus: up to 10% annually 
• 401(k) plan options
• Medical, dental, and vision insurance, with HSA contributions for qualifying plans
• Company-funded basic Life, AD&D, and disability coverage
• Family planning resources
• Subsidized wellness benefits
• PTO plus paid holiday and volunteer time
• Tuition reimbursement and learning & development programs

*Actual base pay will be determined based on qualifications and experience