Operations Analyst

Operations Analyst

As the global leader and pioneer of the mobile webcomic format, WEBTOON has revolutionized the comics industry for comic fans and creators. Today, a diverse new generation of international comic artists have found a home on WEBTOON, where the company’s storytelling technology allows anyone to become a creator and build a global audience for their stories.

With a massive catalog of incredible digital comics from rising stars on WEBTOON CANVAS platform, and a growing roster of superstar WEBTOON Originals creators, there’s something for every type of comic fan on WEBTOON. With an average of 89+ million monthly active users, and WEBTOON adaptations on Netflix, HBO Max, and other screens around the world, WEBTOON’s passionate fandoms are the new face of pop culture. The company has worked with DC Comics, Marvel Entertainment, HYBE, and many more of the world’s biggest entertainment brands.

Responsibilities

    • Responsible for setting up the on-platform strategies 
    • Collect and organize data from various proprietary tools onto Airtable for cross-functional utilization 
    • Manage, build, and improve internal systems and structures used to store and track data 
    • Construct and present reports that capture overall operations, growth and revenue strategies 
    • Provide strategic recommendations based on research, metrics, and trends that can be beneficial to the platform 
    • Identify key revenue trends and effectively communicate to internal stakeholders   
    • Conduct on-platform surveys to measure user sentiment about certain features and strategies 

Requirements

    • 3-5 years of work experience in a data, business, or operations role 
    • Drive to think creatively and proactively on strategy, workflow, risk, and problem-solving 
    • Thrives in a fast-paced environment and is comfortable working in ambiguous situations 
    • Experience interacting effectively across job levels with both internal and external partners.  
    • Strong organizational, analytical, and problem-solving skills 
    • Strong presentation and documentation skills 
    • Proficient understanding of SQL, Excel, and Tableau 
    • Familiarity with Airtable is a plus 
    • Demonstrated ability to meet deadlines 
WEBTOON is owned by South Korea’s internet conglomerate Naver. In 2021, Naver acquired webnovel app Wattpad. The move aligned WEBTOON, the world’s largest digital comics platform, with Wattpad, the world’s leading webnovel platform. Together, these storytelling technology platforms reach a combined audience of 166 million people around the world.

Join us and work with some of the biggest artists, IP, and fandoms in comics!
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