We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

You can also see our latest DE&I report here.

About Cleo

Most people come to Cleo to do work that matters. Every day, we fight for the world’s financial health, building a beloved AI that empowers people to make better financial decisions.

Backed by some of the most well-known investors in tech, we’ve reached over 4 million users and plan to double that number each year...which is where you come in.

What you’ll be doing

Every person at Cleo cares about building a product customers love and scaling it to millions of people. To build this we need to know our customers and data inside out, in a way that spurs the whole company to action. 

As a Product Analyst in the commercial team you’ll leverage data to chart the path to net profitability at one of the UK’s fastest growing startups. Your analysis will uncover drivers of business performance versus financial targets, and identify new means of growing user LTV and company revenue. Your core responsibilities will include:

• Enabling the rapid growth of our business; understanding the ecosystem of our business and conducting discovery analysis to identify the highest impact areas for growth
• Building frameworks for measuring and analysing LTV / unit economics
• Projecting company revenue and gross margin to measurable levels of accuracy
• Defining key product metrics to analyse what really matters
• Building and maintaining company-level reporting used by product squads, leadership team, and the board
• Iterating on experiments to understand users and drive our business KPIs
• Influencing the roadmap of product teams through presentation of data-based recommendations
• Building and maintaining data models using dbt

You’ll bring a technical, product-led approach to our growth and business model, breaking down every element of acquisition and lifetime value - investigating and improving our understanding, running experiments, and working closely with teams across the business to drive these metrics forward.

You’ll also sit within the wider data function here at Cleo; a hotshot team of 25 Product Analysts, Analytic Engineers, and Data Scientists with significant industry experience that are at the heart of everything we do at Cleo. You’ll have the opportunity to work with them in building the data platform that is the engine of Cleo’s growth.

We are looking for a self-starter, focused on results, with a demonstrated success in using analytics to drive the understanding, growth, and success of a product.

About you

• 4+ years experience doing quantitative analysis in a digital product environment
• Comfortable analysing concepts such as LTV, unit economics, gross margin, profitability. Prior experience with financial modelling is a plus
• Highly proficient in writing analytical SQL
• Solid understanding of data modelling principles and tools such as dbt
• Experience implementing best practices on data quality, documentation, and governance
• Strong ability to communicate findings to non-technical stakeholders in a concise and engaging manner
• Avid user of data visualisation tools such as Tableau, Looker, or Periscope
• Highly motivated to work autonomously, with strong organisational and time management skills

What do you get for all your hard work?

• A competitive compensation package (base + equity) with reviews every 4 months. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ - This position is AX3 level and we can pay £65,004-£83,376 p.a depending on experience.
• Work at one of the fastest-growing tech startups, backed by top VC firms, Sofina, Balderton & EQT Ventures
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility: We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
• Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.
• Other benefits;
  • 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
  • Check out our new benefits package here: https://web.meetcleo.com/blog/big-benefits-energy-the-latest-cleo-employee-benefits
  • 401k matching in the US and 6% employer-matched pension in the UK
  • 2 months paid sabbatical after 4 years at Cleo!
  • Early finish every Friday
  • Regular socials and activities, online and in-person
  • Online mental health support via Spill
  • And many more!

UK App access: The Cleo app is no longer downloadable in the UK (but only until next year). If you’re an existing user, you’ll still have access to the app. But some features won’t be available (just for a little while). Why? 99% of our users are based in the US – where financial health is often overlooked. We’ve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. Then we’ll be able to apply what we learn to better support our UK users in the future. Check out this page for more information.