About Us

CipherHealth is an award-winning healthcare technology company that delivers a comprehensive portfolio of scalable and flexible patient engagement solutions for healthcare organizations to keep patients, staff, families and communities up to date and informed about their preventative, acute or elective care -- whether it is in a hospital, clinic, facility, at home or anywhere in between.

In this historic time, when the entire globe is facing a global healthcare crisis, CipherHealth is out in front helping hundreds of leading healthcare providers like UCSF, Johns Hopkins and University of Pennsylvania manage through this pandemic and beyond with solutions that enable them to deliver remarkable in-care experiences and impactful around-care engagement that empower patients and staff, reduce friction and waste, and drive best possible outcomes.

Product Manager

As a Product Manager, you will drive forward our product growth, maturity, and success in the markets we serve through Healthcare Data Analytics. You are passionate about leveraging the power of data to drive more meaningful provider and patient interactions and experiences, ultimately impacting the financial and health outcomes for all involved. You are motivated by the opportunities that lie at the intersection of healthcare, SaaS technologies, and Data Analytics, and how their combination can be applied to create a profound impact in how healthcare is delivered and experienced in the modern digital age. Through strong Product Management discipline, you are able to prioritize and maintain focus on delivering capabilities that deliver maximum value to our customers.

Responsibilities

• Drive functional priorities for your product including exploring new growth areas, defining product features and offerings, and supporting go-to-market strategies
• Be the domain expert for your respective area, own ‘voice of the customer’ through regular interaction with business users and clients, building effective relationships
• Take ownership, monitor, and captain efforts that drive the overall success of your product. Own the details of your product, its functionality, and most importantly the specific problems and use cases it solves for.
• Clearly define, document, and communicate business requirements, UX, and system requirements within a formalized process and structure of Epics, User Stories. etc
• Manage execution against the product roadmap and prioritization of strategic and tactical activities
• Coordinate cross-functionally throughout the product lifecycle and ensure success through communication, project management, knowledge transfer and training, and subject-matter expertise

Requirements

• 4+ years of experience as a Product Manager, Owner, Product Analyst or related relevant experience, ideally with substantial experience in the healthcare IT industry
• At least 2 years of prior experience working on a Data Analytics product
• Experience working with SaaS and Cloud technologies in a B2B environment
• Detail and results oriented; skilled at both planning and hands-on execution. Strong analytical and problem-solving skills are a must have
• Experience writing business requirements, including UX, functional, and related system requirements
• Prior experience creating wireframes to communicate vision and ideas and drive alignment with UX and Engineering
• Ability to communicate complex concepts in a simplified, easy to understand format through written text, diagrams, and wireframes as appropriate
• Knowledge/experience working with Agile methodologies and Design-Thinking
• Strong working Acumen with tools like JIRA, Confluence, Balsamiq
• Effective communicator with multiple audiences, particularly with storytelling, influencing based on data
• Proven ability to handle multiple work streams at once, with multiple stakeholders, and getting products/features delivered
• Collaborative and team-oriented, with an ability to build strong working relationships across levels and departments
• Self-motivated; thrives in a face-paced, dynamic environment

Nice to haves

• Familiarity with Embedded Analytics offerings
• Trained in Pragmatic Marketing or other similar methodology
• Prior experience leveraging Usage Analytics to drive Product decisions
• Educational background in Information Technology, Analytics, Data Science, Health Economics or Statistics

How We Invest In You

• Compensation: Competitive/equitable salary, bonus or commissions, and equity
• Healthcare that begins on your first day:
  • Generous company-funding of our health, vision, and dental plans (most individual plans are of no cost to you for the monthly premium)
  • HSA/FSA plans
  • Short and Long-Term Disability
  • Life and Personal Accident Insurance
  • $40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases
  • Weekly virtual yoga classes
  • Employee Assistance Program (EAP)
  • Adoption Assistance
• Retirement: 401(k) at three months of employment — with a match upon enrollment!
• Time away:
  • Discretionary PTO + 13 paid holidays
  • Parenthood: Competitive paid parental leave and flexible return to work policy
• Recognition:
  • Generous Employee Referral Program - earn cash for each employee referral that is hired
  • Yearly Cipher-versary stipend
  • Ci-Phives - receive public kudos and gift cards from peers and managers
• Culture:
  • CARE2 Values
  • Bi-Weekly All Hands Meetings
  • $30/employee monthly “Fundowment” for team bonding events
  • Employee Resource Groups such as Rainbow Room and BIPOC Group
  • Yearly donations to organizations that contribute to a more equitable world
  • Weekly Lunch & Learns and robust onboarding / training programs
  • Remote-first team: $50 per month reimbursement in your check for WFH expenses
  • You’ll receive a new Macbook laptop, other hardware, and company swag upon hire

• establish that they have received the “designated vaccine(s)“; or 
• obtain an approved exemption as an accommodation.