About Us

CipherHealth is an award-winning digital patient engagement company committed to enhancing communication and coordination throughout the care continuum. Since 2009, CipherHealth has helped define the patient engagement category, delivering groundbreaking tools and superior services to help health systems deliver patient-centric, quality care that improves clinical outcomes, drives operational efficiency, and creates sustainable financial value through a full suite of communications solutions.

CipherHealth’s automated, scalable platform empowers healthcare organizations to drive meaningful conversations among patients, provider staff and caregivers, regardless of care setting, thereby achieving new standards for patient care and accelerating the digital transformation of the industry. 

Senior Data Analyst

As a member of our Analytics Team, you will play a crucial role in delivering valuable insights and driving data-driven decision-making for our clients. We are seeking a talented individual who can define, lead, and execute client engagements to produce novel financial, administrative, and/or clinical insights and outcomes. Your expertise in data analysis and visualization will help our clients gain a deeper understanding of their operations and guide them towards improved performance and efficiency.

Responsibilities

• Define, lead, and execute client engagements that produce novel financial, administrative, and/or clinical insights and outcomes.
• Evaluate/scope customer needs, coordinate the design of solutions, and clearly communicate the value proposition of complex subjects.
• Aggregate, re-structure, and curate customer data in preparation for analysis.
• Develop compelling business intelligence (BI), data visualizations, and data storytelling that provide both executive and staff guidance on performance.
• Manage projects to define, scope, and deliver advanced use cases and analytics solutions.
• Proactively identify ways to improve the team's processes, deliverables, and analytical capabilities. Lead and develop thought leadership initiatives.
• Ensure consistent delivery of output in accordance with the team’s quality assurance practices and protocols. 
• Act as a consultant, providing a consultative approach and using business analysis skills to drive data-driven decision-making.
• Identify inefficiencies and opportunities in internal team processes and deliverables.

Experience 

• Bachelor's degree in a quantitative field.
• 5+ years of working experience or a Master's degree with 3+ years of experience.
• Experience designing and delivering business intelligence and analytics solutions.
• Strong critical thinking and attention to detail.
• Effective written and verbal communication skills
• Ability to tell an effective story with the data through strong presentation skills
• Demonstrated experience with consultative approaches and utilizing business analysis skills.
• Healthcare operations knowledge/experience preferred

Technical proficiency in the following areas:

• Required:
• Expertise in SQL
• Intermediate data visualization skills
• Highly Preferred:
• Expertise in Excel (with VBA highly preferred)
• Intermediate proficiency in Python/R
• Intermediate proficiency in Google Looker/LookML
• Intermediate statistical knowledge

How We Invest In You

• Compensation: Competitive/equitable salary, bonus or commissions, and equity
• Healthcare that begins on your first day:
• Generous company-funding of our health, vision, and dental plans (most individual plans are of no cost to you for the monthly premium)
• HSA/FSA plans
• Short and Long-Term Disability
• Life and Personal Accident Insurance
• $40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases
• Weekly virtual yoga classes
• Employee Assistance Program (EAP)
• Adoption Assistance
• Retirement: 401(k) at three months of employment — with a match upon enrollment!
• Time away:
• Discretionary PTO + 13 paid holidays
• Parenthood: Competitive paid parental leave and flexible return to work policy
• Recognition:
• Generous Employee Referral Program - earn cash for each employee referral that is hired
• Yearly Cipher-versary stipend
• Ci-Phives - receive public kudos and gift cards from peers and managers
• Culture:
• CARE2 Values
• Bi-Weekly All Hands Meetings
• $30/employee monthly “Fundowment” for team bonding events
• Employee Resource Groups such as Rainbow Room and BIPOC Group
• Yearly donations to organizations that contribute to a more equitable world
• Weekly Lunch & Learns and robust onboarding / training programs
• Remote-first team: $50 per month reimbursement in your check for WFH expenses
• You’ll receive a new Macbook laptop, other hardware, and company swag upon hire